Support Engineer

Sonar solves the trillion-dollar challenge of bad code by equipping organizations to achieve and sustain a Clean Code state, empowering developers to write consistent, intentional, adaptable, and responsible code.
DevOps
Senior Software Engineer
In-Person
5+ years of experience

Description For Support Engineer

Sonar, the Home of Clean Code, is seeking a Support Engineer to join their growing team. As a Support Engineer at Sonar, you'll play a crucial role in helping customers integrate and adopt Sonar's solutions, which solve the trillion-dollar challenge of bad code. You'll be part of a diverse team of 24 people from 7 different countries, providing individualized service to customers worldwide.

Your responsibilities will include assisting customers with technical integration across their development pipeline, resolving customer issues, collaborating with Sales and Consultants to enhance customer experience, and contributing to product discussions as the voice of the customer. This role requires a strong background in software engineering best practices, experience with DevOps tools and processes, and excellent problem-solving skills.

The ideal candidate will have 5+ years of experience in software engineering and 3+ years in DevOps, along with a can-do attitude and a passion for continuous learning. You'll work in a supportive environment that values work-life balance, offers flexible hours, and promotes ongoing professional development.

Joining Sonar means being part of a company that's integral to delivering better software, with products trusted by over 500,000 organizations and used by more than 7 million developers globally. If you're ready for a challenging and rewarding role where you'll make a significant impact on the world of software development, apply to be a Support Engineer at Sonar today!

Last updated 4 months ago

Responsibilities For Support Engineer

  • Help customers integrate Sonar solutions across their development pipeline
  • Drive technical issues to resolution
  • Collaborate with Sales and Consultants to improve overall customer experience
  • Work with the team to refine customer feedback and shape product evolutions
  • Contribute to enhancing work processes

Requirements For Support Engineer

  • 5+ years of experience in maintaining and delivering high-quality software with Software engineering best practices
  • 3+ years experience using or administrating a DevOps pipeline
  • Experience with system-wide deployments
  • Investigation skills to understand and reproduce problem scenarios
  • Team player, able to receive and give feedback and share knowledge
  • Can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations

Benefits For Support Engineer

  • Flexible hours
  • Work-life balance
  • Continuous learning opportunities

Interested in this job?

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