Support Engineer

Sonar solves the trillion-dollar challenge of bad code by empowering developers to write clean, maintainable, and secure code.
$80,000 - $120,000
DevOps
Mid-Level Software Engineer
In-Person
501 - 1,000 Employees
3+ years of experience
Enterprise SaaS

Description For Support Engineer

Sonar, the Home of Clean Code, is seeking a Support Engineer to join their growing team. This role is crucial in helping customers implement and optimize Sonar's solutions that solve the trillion-dollar challenge of bad code. The company's products - SonarLint, SonarCloud, and SonarQube - support over 30 programming languages and are trusted by more than 500,000 organizations globally.

As a Support Engineer, you'll be at the forefront of customer success, providing individualized service and technical guidance. You'll help customers integrate Sonar solutions across their development pipeline, troubleshoot technical issues, and serve as the voice of the customer in product discussions. This role requires a blend of technical expertise in DevOps practices and strong communication skills.

The position offers an opportunity to work with a diverse team of 20+ professionals from 7 different countries, providing support through a dedicated portal that enables both collaboration and focused investigation. You'll be part of a company that values work-life balance, continuous learning, and maintains a safe work culture founded on respect and kindness.

Sonar's commitment to clean code and developer empowerment makes this an ideal role for someone passionate about software quality and customer success. The company's international presence, with offices in 5 countries, provides exposure to global best practices in software engineering. Join a team where your technical expertise and problem-solving skills will directly impact how organizations worldwide maintain and improve their code quality.

Last updated 2 months ago

Responsibilities For Support Engineer

  • Help customers integrate solutions across development pipeline
  • Drive technical issues to resolution
  • Collaborate with Sales and Consultants to improve customer experience
  • Work with team to refine customer feedback for product teams
  • Contribute to enhancing work processes

Requirements For Support Engineer

Linux
Kubernetes
  • 3-5 years of experience in supporting or maintaining high-quality software
  • 2+ years experience with DevOps pipeline (SCM, IDE, CI)
  • Working knowledge of local and cloud-based deployment platforms
  • Strong investigation skills
  • Team player with ability to give and receive feedback
  • Can-do attitude
  • Excellent English communication skills

Benefits For Support Engineer

Mental Health Assistance
  • Flexible working hours
  • Continuous learning support
  • Work-life balance
  • Safe work culture
  • International work environment

Interested in this job?

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