Onboarding Engineer

A company building solutions for responsible, secure, high-quality code development, with roots in the open source community.
DevOps
Senior Software Engineer
In-Person
501 - 1,000 Employees
5+ years of experience
Enterprise SaaS

Description For Onboarding Engineer

SonarSource is a leading provider of code quality and security solutions, deeply rooted in the open source community. With a global presence and offices across the USA, Switzerland, UK, Singapore, and Germany, we're dedicated to helping organizations build clean, secure code. The Onboarding Engineer role is crucial in ensuring customer success through effective implementation and adoption of our solutions.

As an Onboarding Engineer, you'll be at the forefront of customer interaction, helping organizations implement and optimize their use of SonarQube. This role combines technical expertise with customer-facing skills, requiring both deep technical knowledge and excellent communication abilities. You'll work with various deployment platforms, including cloud services and containerization technologies, while maintaining strong relationships with customers and internal teams.

The ideal candidate brings 5+ years of software development or DevOps experience, along with a strong background in customer-facing roles. You'll be joining a dynamic, multicultural team of 550+ professionals from 33 different nationalities, working in an environment that values continuous learning and innovation.

This role offers unique opportunities to impact product development through direct customer feedback, while working with cutting-edge technologies in code quality and security. The position comes with excellent benefits, including flexible work arrangements, professional development opportunities, and the chance to work with a diverse, global team. If you're passionate about clean code and customer success, this role offers an exciting opportunity to make a significant impact in the software development industry.

Last updated 3 months ago

Responsibilities For Onboarding Engineer

  • Deliver high-impact onboarding experiences for customer satisfaction and product adoption
  • Build relationships with customer operational and developer teams
  • Assist with installation, configuration, and usage of SonarQube
  • Collaborate with sales teams for seamless customer transition
  • Contribute to onboarding program evolution
  • Identify technical challenges and develop action plans
  • Educate customers on static code analysis
  • Hand off completed onboarding engagements with documentation
  • Track product development and report gaps

Requirements For Onboarding Engineer

Kubernetes
  • 5+ years of hands-on experience in software development/DevOps engineering
  • Practical knowledge of Linux, Windows, Docker, Kubernetes, AWS, Azure, and GCP
  • Familiarity with CI tools and DevOps platforms
  • Proficiency in live troubleshooting
  • 5+ years of experience in customer-facing roles
  • Exceptional listening and communication skills
  • Strong organizational skills and autonomy

Benefits For Onboarding Engineer

  • Flexible work policy with hybrid options
  • Continuous learning and skill development
  • Global and diverse work environment
  • Dynamic work culture
  • Work-life balance

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