Customer Engineer (Pre-sales) [IC3]

Sourcegraph is building the code intelligence platform that powers the world's best code search and the most popular open-source code AI tool.
$115,500 - $144,375
Backend
Mid-Level Software Engineer
In-Person
501 - 1,000 Employees
3+ years of experience
AI · Enterprise SaaS

Description For Customer Engineer (Pre-sales) [IC3]

As a Customer Engineer (pre-sales) at Sourcegraph, you will have broad responsibility and growth potential in helping us take our pre-sales organization to the next level. Our customers are the world's leading technology organizations, giving you unique insight into how world-class organizations and developers build software at scale.

Within your first month, you'll learn about our products, value propositions, customers, team, and processes. You'll set up your own sandbox instance, build relationships with peers in Sales, Value Engineering, Post-sales Success, and Support teams, and get demo certified.

By three months, you'll be leading early-stage conversations with prospective customers, serving as an advocate for customers, and participating in Customer Engineer-led projects to mature our capabilities and increase our footprint.

At six months, you'll establish yourself as a thought leader and evangelist, using your insights to teach prospective customers new ways to get value from Sourcegraph. You'll also mentor, recruit, and train teammates, prospects, and new hires.

The ideal candidate has 3-5 years of experience in Sales Engineering, Solutions Engineering, or Solution Architecture for a technical product. You should be well-versed in back-end infrastructure architecture, have experience with Enterprise software solutions, and be excited about the advent of generative AI. Strong technical skills, including coding ability in JavaScript, Python, Java, or Go, and experience with Docker and Kubernetes environments are required.

This role offers competitive compensation, equity, and generous perks & benefits. The interview process is thorough but efficient, designed to help both you and Sourcegraph determine if this is the right fit.

Join us in our mission to make coding accessible to everyone and be part of shaping the future of software development with AI-powered tools.

Last updated a month ago

Responsibilities For Customer Engineer (Pre-sales) [IC3]

  • Lead early-stage conversations with prospective customers and delve into technical needs for success
  • Serve as an advocate on behalf of customers by bringing important insights and feedback to internal teams
  • Identify opportunities to propose and deliver solutions
  • Participate in Customer Engineer-led projects to mature capabilities and increase footprint
  • Establish yourself as a thought leader and evangelist
  • Mentor, recruit and train teammates, prospects, and new hires

Requirements For Customer Engineer (Pre-sales) [IC3]

JavaScript
Python
Java
Go
Kubernetes
  • 3-5 years experience in Sales Engineering, Solutions Engineering, or Solution Architecture for a technical product
  • Experience selling Enterprise software solutions
  • Strong technical skills with ability to code in JavaScript, Python, Java, or Go
  • Experience troubleshooting Docker and Kubernetes environments
  • Strong verbal and written communication skills
  • Working knowledge of the end-to-end software development lifecycle
  • Ability to speak fluently with developer champions and users
  • Strategic mindset to identify opportunities and potential solutions
  • Organized approach to work and ability to manage concurrent opportunities

Benefits For Customer Engineer (Pre-sales) [IC3]

Equity
  • Competitive salary
  • Equity
  • Generous perks & benefits

Interested in this job?

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