Support Engineer [IC2]

Sourcegraph is seeking a Support Engineer [IC2] to join their Technical Success organization. As part of the Support Engineering (SE) team, you'll be at the forefront of the customer experience, helping resolve technical issues and educate customers throughout their journey.

Within your first month, you'll learn about Sourcegraph's product, value propositions, customers, and practices. You'll gain knowledge about Code Search deployment, product configuration, integrations, and common user needs. You'll also learn how Cody works and start working with customers to troubleshoot reported issues.

By three months, you'll be actively working with customers to solve reported issues and contribute to improving product and handbook documentation. At six months, you'll be observing trends causing issues for customers, suggesting remedies, and taking responsibility for improvements in team onboarding, customer experience, and product enhancements.

The ideal candidate is curious, compassionate, and a problem solver who enjoys trying new technologies and talking with customers. Key requirements include:

• Experience with Unix/Linux and/or Bash
• Familiarity with Kubernetes containerized solutions
• Familiarity with code hosts such as GitHub, GitLab, and BitBucket
• Ability to communicate complex technical ideas to various audiences
• Experience collaborating with cross-functional teams

Nice-to-have skills include understanding of databases (especially SQL), proficiency in working independently, knowledge of APIs and/or Git, experience with Kubernetes, coding experience (preferably in Go), and experience supporting AI products or knowledge about LLMs.

This role offers competitive compensation, equity, and generous perks & benefits. The interview process includes several stages, from initial screens to team interviews and a final leadership interview, designed to ensure a mutual fit.

Sourcegraph is an equal opportunity employer committed to building a diverse and inclusive workplace. They welcome applicants from all backgrounds and provide practical benefits to keep you happy and healthy so you can do your best work.