Service Engineer

SPAN is at the forefront of home electrification and decarbonization, developing innovative products to combat climate change. As a Service Engineer, you'll join the Operations group, serving as a crucial Tier 3 support specialist handling complex technical issues and managing field service dispatches.

The role combines technical expertise with customer service excellence, requiring you to bridge the gap between support teams and engineering while solving challenging problems. You'll work with both technically-minded installers and non-technical homeowners, requiring adaptable communication skills and deep technical knowledge.

Your responsibilities include responding to escalated issues within SLA timeframes, using advanced troubleshooting tools like SSH and CLI, creating scripts for database queries, and contributing to technical documentation. You'll need to think systematically, analyze data patterns, and drive continuous improvement in processes and tools.

The position offers a competitive salary range of $100,000 - $140,000, plus equity and comprehensive benefits. Based in San Francisco's SoMa neighborhood, you'll work in a vibrant environment with a diverse team of creative thinkers and problem-solvers. The hybrid work arrangement requires at least 3 days in the office.

SPAN offers an excellent opportunity for those passionate about renewable energy and technical problem-solving. You'll be part of a mission-driven company working to enable home electrification and build a more sustainable future. The role is ideal for someone with 2+ years of experience in service engineering, strong troubleshooting skills, and a customer-oriented mindset.

Benefits include competitive compensation with equity, comprehensive health insurance, unlimited PTO, and a convenient office location near public transit. SPAN's culture emphasizes teamwork, open communication, and a 'make it happen' approach to complex challenges.

Join SPAN if you're excited about combining technical expertise with customer service excellence while contributing to the future of renewable energy and home electrification. The company values diversity and equal opportunity, creating an inclusive environment for various backgrounds and perspectives.