Technical Support Engineer (Linux Sys Admin)

We are looking for a Technical Support Engineer (Linux) to join our Support Organisation at Squiz. The ideal candidate should come from a technical support or deployments background and be a proactive and enthusiastic problem solver capable of resolving complex technical issues while maintaining good customer focus.

Key skills required:

• 3-5 years of troubleshooting skills on Linux based systems
• Autonomy in fault finding
• Client facing communication skills
• Experience working in major or critical incidents

Strong background in technologies such as:

• Linux (Preferably Fedora/EL flavours of Linux)
• Web stack (NGINX, PHP, Redis, Postgresql)
• Revision/Configuration Control (SVN, Puppet4, Git/Gitlab)
• Server Monitoring (Nagios, Grafana, Thousand Eyes)
• Networking (DNS, Firewalls, Routing)

Nice to have skills:

• Cloud based deployments (AWS, Docker, Terraform, Cloudflare)

Responsibilities:

• Solving technical problems for customers with existing systems
• Building and installing new infrastructure, servers, and machines
• Maintaining current infrastructure (VMs, servers, hosted systems, SaaS)
• Troubleshooting and root cause analysis of key projects
• Working with the product team to migrate systems to SaaS
• Maintaining servers in AWS
• Suggesting and implementing improvements to the support environment

The role is based in Edinburgh with the ability to access the office 1-2 times per week. Successful candidates are expected to work as part of an on-call rota. A police check and/or security clearance may be required.

Squiz offers a flexible working policy and encourages team members to manage where and how they work to drive productivity, efficiency, and outcomes while maintaining connection and collaboration. The company celebrates diversity and values its company DNA, which includes starting every customer conversation with "why?" to understand their needs, working hard to overcome challenges, and fighting for better outcomes.

Squiz is a 2024 Circle Back Initiative Global Employer, committing to respond to every applicant.