Staff4Me provides technical support and network operations center services.

The Tier 2 Technical Support Specialist position at Staff4Me is a crucial role in their Network Operations Center (NOC), focusing on providing advanced network support and troubleshooting. The role involves responding to service tickets and handling local and remote network support to meet service level agreements. The ideal candidate should have strong networking fundamentals, including experience with wireless systems, VLAN environments, and general routing/switching/firewalling across various platforms. The position requires a logical and analytical mindset, with emphasis on both autonomous work and team collaboration. The role operates in a 24/7 NOC environment, offering flexible shifts including evenings, overnight, and weekends. The position provides opportunities for growth and development while working with various networking technologies including Aruba, Ruckus Virtual SmartZone, Eleven OS, and Cisco Meraki. The role combines technical expertise with customer service, requiring strong communication skills and attention to detail.

T2 HSIA Engineer position focusing on network support, troubleshooting, and technical customer service in a 24/7 NOC environment.

T2 HSIA Engineer

Staff4Me is a company specializing in technical staffing and monitoring solutions.

Staff4Me is looking for a skilled Grafana Engineer to join our dynamic team. As a Grafana Engineer, you will be responsible for designing and implementing monitoring solutions using Grafana to visualize and analyze system performance metrics and logs. You will be crucial in enhancing our data monitoring capabilities and supporting data-driven decisions.

Key Responsibilities:
1. Monitor Alerts in Slack / Grafana:
- Monitor Slack / Grafana after trigger alerts based on predefined conditions
- Ensure alerts are accurately follow the Alert sheet and logged

2. Resolution Procedures:
- Open the Alert Sheet and locate the alert
- Follow the resolution steps based on the alert type

This role offers an exciting opportunity to work with modern monitoring tools and play a crucial role in maintaining system reliability. You'll be part of a dynamic team focused on ensuring optimal system performance through effective monitoring and alert management. The position offers remote work flexibility, allowing you to work from anywhere while contributing to critical monitoring infrastructure.

As a Grafana Engineer at Staff4Me, you'll have the chance to work with cutting-edge monitoring technologies, develop and implement alert strategies, and contribute to the overall stability of our systems. This role is perfect for someone who is passionate about system monitoring, has strong analytical skills, and enjoys working in a fast-paced, remote environment.

Remote Grafana Engineer position focused on implementing and managing monitoring solutions, alert management, and system performance analysis.

Grafana Engineer

Staff4Me is seeking a motivated and detail-oriented Junior Software Developer to join their development team. This entry-level position offers an excellent opportunity for someone starting their career in software development. The role focuses on designing, developing, testing, and maintaining software applications.

The ideal candidate will work closely with senior developers and team members, participating in various aspects of the software development lifecycle. You'll be involved in writing clean code, troubleshooting issues, participating in code reviews, and working with various technologies including databases, APIs, and web services.

This position is perfect for recent graduates or early-career developers with a strong foundation in programming principles and a passion for learning. The role requires proficiency in common programming languages like Java, Python, or JavaScript, and familiarity with web development technologies and database management systems.

Working in an agile environment, you'll have the opportunity to contribute to real projects while learning from experienced developers. The position offers hands-on experience with modern development tools and methodologies, making it an ideal stepping stone for career growth in software development.

Located in Cebu City, Philippines, this on-site position provides an excellent opportunity to work in a collaborative environment while developing your technical skills and professional capabilities. The role emphasizes both technical expertise and soft skills, ensuring a well-rounded development experience for the right candidate.

Entry-level software developer position at Staff4Me in Cebu City, focusing on application development, debugging, and collaboration with senior developers.

Junior Software Developer - T

Staff4Me is seeking a Senior Full Stack Developer with Python expertise to join their team in a hybrid work arrangement. This role combines technical leadership with hands-on development, requiring 4 years of platform architecture experience. The position involves architecting cloud-based solutions, mentoring junior engineers, and contributing to technical strategy. The ideal candidate will work with various technologies including Python, Django, and modern JavaScript frameworks, while having strong experience in database technologies and REST APIs. This role offers an opportunity to drive innovation, shape technical direction, and work in an agile, collaborative environment. The position requires both technical excellence and leadership skills, making it perfect for someone who wants to impact both technology and team development. Located in Pasig, Philippines, this role combines strategic thinking with practical implementation in a dynamic tech environment.

Senior Full Stack Developer position with Python expertise, combining technical leadership and hands-on development in a hybrid work environment at Staff4Me in Pasig, Philippines.

Sr Full Stack Developer (Python)

Staff4Me is seeking motivated and friendly Tier 1 Technical Support Engineers to join their growing support team. This role serves as the initial contact point for customers seeking assistance with products and services. The position focuses on providing excellent customer service through various channels including phone, email, and ticketing systems. Engineers will handle first-level technical support, manage trouble tickets, and ensure timely response to customer inquiries. The role requires strong problem-solving abilities, excellent communication skills, and the ability to work efficiently while maintaining quality service standards. Key metrics include maintaining response times within 20 minutes for emails and an average handle time of 6.5 minutes for calls. The position offers an opportunity to grow in a technical support environment while developing valuable customer service and technical troubleshooting skills. The role is based in Cebu City, Philippines, and requires on-site presence, making it ideal for candidates looking to work in a structured support environment with clear performance metrics and escalation paths.

Tier 1 Technical Support Engineer position at Staff4Me, providing first-level technical support and customer service through various channels in Cebu City, Philippines.

Tier 1 Technical Support Engineer

Staff4Me is a technical staffing and recruitment company providing IT workforce solutions.

Staff4Me is seeking a dedicated Tier 1 Tech Engineer to join our growing team in Cebu, Philippines. As a Tier 1 Tech Engineer, you will be at the forefront of providing technical support and resolving various technical issues for our clients. This role offers an excellent opportunity for those starting their career in technical support and looking to grow within a dynamic organization.

The ideal candidate will have a strong foundation in technical problem-solving and excellent communication skills. You'll work in a collaborative environment where you can learn from experienced professionals while handling day-to-day technical support tasks. This position is perfect for someone who enjoys helping others solve technical problems and has a keen interest in technology.

Working at Staff4Me means joining a company that values professional growth and development. We offer a supportive work environment where you can build your career while working with diverse clients and technologies. Our office in Cebu provides a modern workspace and the opportunity to work with a team of dedicated professionals.

This is an in-person role based in our Cebu office, offering the chance to work directly with team members and build strong professional relationships. We provide competitive compensation and benefits, including medical insurance and opportunities for advancement. If you're passionate about technology and want to start your career in a role that offers both challenges and growth opportunities, we encourage you to apply.

Join us in our mission to provide exceptional technical support while developing your skills in a fast-growing company. Your role will be crucial in maintaining our high standards of service and contributing to our clients' success.

Entry-level Tier 1 Tech Engineer position at Staff4Me in Cebu, Philippines, offering technical support and problem-solving opportunities in an in-person work environment.

Tier 1 Tech Engineer

Staff4Me is seeking a Tier 1 Tech Engineer to serve as the first line of support for technical issues encountered by customers and internal teams. This role is crucial in providing excellent customer service through troubleshooting, diagnosing, and resolving common technical problems. The ideal candidate will work from our Cebu office, utilizing established procedures and tools to deliver timely and efficient support. This position offers an excellent opportunity for growth in a dynamic, multicultural environment with comprehensive training and development programs. The role involves direct interaction with customers through multiple channels while collaborating with higher-tier engineers for complex issue resolution. We provide competitive compensation and a supportive environment focused on professional development. Join our team to build your career in technical support while making a real impact on customer satisfaction.

Tier 1 Tech Engineer position at Staff4Me providing first-line technical support through multiple channels, based in Cebu, Philippines.

Staff4Me is seeking a Tier 2 Technical Support Engineer to join our team in a remote capacity. This role is crucial for maintaining and supporting our network infrastructure and operations. The ideal candidate will be responsible for network monitoring, troubleshooting, and basic configuration support while working in a 24/7 operational environment. You'll be handling everything from proactive monitoring to escalation management, working with both internal teams and external suppliers.

As a Tier 2 Technical Support Engineer, you'll be at the forefront of our network operations, managing critical infrastructure and ensuring smooth operations. Your responsibilities will range from basic network configurations to complex troubleshooting scenarios. You'll work with various stakeholders, from practice employees to broadband suppliers, making your role vital to our organization's success.

The ideal candidate brings strong technical expertise combined with excellent communication skills. You should be comfortable working in a fast-paced environment, handling multiple priorities, and working flexible hours as needed. This position offers the opportunity to work with modern network infrastructure while developing your skills in a supportive team environment.

If you're passionate about network operations, enjoy solving complex technical challenges, and thrive in a collaborative environment, this role offers an excellent opportunity to advance your career in technical support and network operations.

Remote Tier 2 Technical Support Engineer position focusing on network operations, troubleshooting, and infrastructure management in a 24/7 operational environment.

Tier 2 Technical Support Engineer

Staff4Me provides technical support services for major telecommunications and cable service providers.

Staff4Me is seeking a Technical Support Engineer to join their remote team in the Philippines. This role focuses on providing comprehensive technical support for information technology and cable services establishments. The ideal candidate will be responsible for handling customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction through effective problem resolution.

The position requires a strong technical background with a degree in telecommunications, electronics, broadcasting, IT, or related fields. You'll be working in a dynamic environment where you'll need to translate complex technical concepts into easily understandable terms for customers. Your day-to-day responsibilities will include managing customer calls, documenting issues through a ticketing system, and maintaining up-to-date knowledge of company products and services.

What makes this role particularly attractive is the opportunity to work with major players in the telecommunications industry, including dish network, direct tv, and at&t. The position offers a remote work arrangement, allowing you to work from anywhere in the Philippines while being part of a global team.

The ideal candidate will possess a unique combination of technical expertise and customer service skills. You'll need strong critical thinking and analytical abilities to troubleshoot complex technical issues, along with excellent communication skills to effectively interact with customers. Previous experience in a BPO company working with major telecommunications accounts is required, making this role perfect for someone looking to advance their career in technical support and customer service.

This role offers an excellent opportunity for professional growth in the technical support field, allowing you to develop both your technical and soft skills while working with industry-leading telecommunications providers. Join Staff4Me to be part of a team dedicated to delivering exceptional technical support services to customers worldwide.

Remote Technical Support Engineer position at Staff4Me, providing technical support for IT and cable services with focus on customer service and problem resolution.

Technical Support Engineer

Staff4Me provides technical support services with a focus on customer satisfaction and technical problem resolution.

Staff4Me is seeking a Technical Support Engineer Level 1 (TSE 1) to join their dedicated support team as the first point of contact for customers requiring technical assistance. This remote position involves diagnosing and resolving product-related issues while providing exceptional customer service. The ideal candidate will have 1-2 years of technical support experience, strong communication skills, and a solid understanding of networking concepts. The role offers opportunities for growth, competitive benefits, and the chance to work in a dynamic, multicultural environment. You'll be responsible for handling customer inquiries across multiple channels, maintaining detailed documentation, and contributing to the continuous improvement of support processes. This position is perfect for someone who enjoys problem-solving, has a customer-first mindset, and is eager to develop their technical expertise.

Remote Technical Support Engineer position at Staff4Me, providing first-line technical assistance and customer support with opportunities for growth and development.

Technical Support Engineer 1

Staff4Me is seeking a skilled Project Engineer to join their dynamic team. The role focuses on project management within engineering contexts, requiring a strong engineering background. The Project Engineer will be responsible for managing engineering projects from start to finish, ensuring they meet time, budget, and quality standards. The position involves extensive collaboration with various stakeholders, including clients, team members, and vendors. Key aspects include project coordination, resource management, feasibility studies, and quality control. The ideal candidate should have strong technical knowledge combined with excellent project management skills. The role offers the flexibility of remote work from the Philippines, making it an excellent opportunity for experienced engineers looking to work with a global team while maintaining work-life balance. The position requires a minimum of 3 years of experience and emphasizes both technical expertise and soft skills, particularly in communication and problem-solving. The successful candidate will play a crucial role in driving engineering projects to successful completion while maintaining high standards of quality and efficiency.

Remote Project Engineer position at Staff4Me, managing engineering projects from conception to completion with focus on quality and efficiency.

Project Engineer

Staff4Me provides technical support and wifi solutions for clients, specializing in bilingual services.

Staff4Me is seeking a talented Bilingual Wifi Support Engineer who can bridge the language gap between Arabic and English-speaking clients. This role combines technical expertise in wifi networks with essential bilingual communication skills, making it a unique opportunity for network professionals who are fluent in both languages.

The position involves managing and troubleshooting wifi networks, conducting site surveys, and ensuring optimal network performance. You'll be working remotely from the Philippines, collaborating with a diverse team while providing technical support to an international client base. The role requires a strong foundation in wifi technologies, protocols, and standards, combined with excellent problem-solving abilities.

As a Wifi Support Engineer, you'll be responsible for configuring and managing wifi access points, controllers, and related network equipment. Your bilingual skills will be crucial in providing comprehensive support and documentation in both Arabic and English. The position offers the opportunity to work with cutting-edge wifi technologies while developing your expertise in network engineering.

The ideal candidate will have 3-5 years of experience in wifi support or a similar role, along with relevant certifications such as CWNP or CCNA Wireless. A bachelor's degree in Computer Science or Network Engineering is required. This role is perfect for someone who enjoys solving complex technical challenges while bridging cultural and linguistic barriers in a global technology environment.

Join Staff4Me to be part of a forward-thinking team that values both technical expertise and linguistic diversity. This position offers the flexibility of remote work while allowing you to make a significant impact in ensuring seamless wifi connectivity for our international client base.

Bilingual Wifi Support Engineer position at Staff4Me, requiring Arabic and English fluency, providing remote technical support and network management from Philippines.

Wifi Support Engineer Bilingual (Arab and English)

Staff4Me provides technical support and wifi solutions for clients with a focus on bilingual services in Arabic and English.

Staff4Me is seeking a talented Bilingual Wifi Support Engineer to join their team in a remote capacity. This role combines technical expertise in wifi network management with bilingual capabilities in Arabic and English, making it a unique opportunity for network professionals who want to work with a diverse client base.

The ideal candidate will have 3-5 years of experience in wifi support engineering and possess strong technical knowledge of wifi technologies, protocols, and standards. The role involves providing comprehensive technical support, conducting site surveys, managing network equipment, and ensuring optimal wifi performance for clients.

As a Bilingual Wifi Support Engineer, you'll be responsible for troubleshooting network issues, configuring wifi access points and controllers, and maintaining network documentation. Your bilingual skills will be essential in providing seamless support to both Arabic and English-speaking clients.

The position requires a Bachelor's degree in Computer Science, Network Engineering, or a related field, along with relevant certifications such as CWNP or CCNA Wireless. Strong analytical, problem-solving, and communication skills are crucial for success in this role.

This is an excellent opportunity for a network professional who wants to work with a company that values linguistic diversity and technical excellence. The remote work arrangement offers flexibility while allowing you to contribute to maintaining and improving critical wifi infrastructure for clients across different regions.

Working at Staff4Me means joining a collaborative team environment where your expertise in both technical support and bilingual communication will be highly valued. The role offers the chance to stay at the forefront of wifi technologies while making a significant impact on client satisfaction and network performance.

Remote Bilingual Wifi Support Engineer position at Staff4Me, requiring Arabic and English fluency, 3-5 years experience, and strong networking expertise.

Staff4Me provides technical infrastructure and support services with a focus on network management and system integration.

Staff4Me is seeking a Tier 3 Engineer to join their remote team in the Philippines. This senior-level position focuses on providing advanced technical support and infrastructure management. The role involves handling escalated issues, managing circuit cutovers, implementing PMS and portal solutions, and working with various vendors and technologies. The ideal candidate will have Tier 3 experience and Ruckus certifications, demonstrating expertise in network infrastructure and troubleshooting. This position offers the opportunity to work with cutting-edge technologies while providing critical support for production systems. The role requires strong analytical skills, expertise in both wired and wireless networks, and the ability to collaborate effectively with multiple teams and vendors. Join our team to make a significant impact on our technical operations and infrastructure management.

Remote Tier 3 Engineer position at Staff4Me, focusing on advanced technical support, infrastructure management, and vendor coordination in the Philippines.

Tier 3 Engineer

Staff4Me provides technical staffing and infrastructure management solutions.

Staff4Me is seeking a Tier 3 Engineer to join their remote team in the Philippines. This role focuses on providing high-level technical support and infrastructure management. The position involves handling escalated issues, managing circuit cutovers, and working with various vendors and technologies. The ideal candidate will be responsible for complex troubleshooting of both wired and wireless networks, implementing PMS and portal solutions, and coordinating with multiple teams to ensure smooth operations. This role requires expertise in network infrastructure, vendor management, and advanced technical problem-solving. The position offers the opportunity to work with cutting-edge networking technologies and make significant contributions to maintaining and improving critical infrastructure systems. The role combines hands-on technical work with collaborative problem-solving, making it ideal for experienced engineers who excel in both technical expertise and communication.

Staff4Me is a company that provides software products and employs quality assurance engineers to ensure high-quality software development.

As a QA Engineer at Staff4Me, you will be responsible for ensuring the quality and reliability of our software products through thorough testing and analysis. You will work closely with our development team to identify issues, suggest improvements, and ensure that our products meet the highest standards of quality.

Key Responsibilities:
- Design, develop, and execute test plans and test cases based on software requirements and technical specifications.
- Perform functional, regression, integration, and performance testing.
- Identify, document, and track software defects and inconsistencies.
- Collaborate with developers and product managers to ensure quality throughout the software development lifecycle.
- Develop and maintain automated test scripts using appropriate tools and frameworks.
- Conduct code reviews and provide feedback to developers to improve code quality.
- Participate in agile/scrum development processes and contribute to sprint planning, reviews, and retrospectives.
- Provide clear and concise documentation of testing procedures and results.
- Continuously evaluate and recommend improvements to the testing process and tools.

Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in software quality assurance and testing.
- Strong knowledge of QA methodologies, tools, and processes.
- Experience with both manual and automated testing.
- Proficiency in programming languages such as Java, Python, or JavaScript.
- Experience with automated testing tools such as Selenium, JUnit, TestNG, or similar.
- Familiarity with version control systems such as Git.
- Knowledge of SQL and experience with database testing.
- Experience with continuous integration and delivery (CI/CD) tools like Jenkins, Travis CI, or CircleCI.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and a commitment to quality.
- Ability to work independently and as part of a team.
- Strong communication skills, both written and verbal.
- Ability to manage multiple tasks and projects simultaneously.

Preferred Qualifications:
- Experience in testing web applications, mobile applications, and APIs.
- Knowledge of performance testing tools such as JMeter or LoadRunner.
- Experience with agile/scrum methodologies.
- ISTQB certification or equivalent.

Join our team and help us deliver high-quality software products to our customers!

QA Engineer position at Staff4Me, responsible for ensuring software quality through testing and analysis.

QA Engineer - T

Senior Network Engineer (CCIE Switching with Wi-Fi Experience)

Staff4Me is a company specializing in network engineering and IT staffing solutions.

We are seeking a highly skilled Senior Network Engineer with CCIE certification in Switching and extensive Wi-Fi experience. This role will focus on troubleshooting converged networks and resolving complex issues that have been escalated from other engineering teams. The ideal candidate will possess advanced diagnostic skills, including expertise in reading and interpreting packet captures using tools like Wireshark, and have a strong background in switching, routing, and wireless technologies.

**Key Responsibilities:**

- Advanced Network Troubleshooting: Act as the lead troubleshooter for escalated network issues, leveraging deep expertise in converged networks including switching, routing, and Wi-Fi. Diagnose and resolve complex problems to ensure high network performance and reliability.
- Packet Capture Analysis: Utilize advanced diagnostic tools such as Wireshark to read, interpret, and analyze packet captures. Identify root causes of network issues, including packet loss, latency, misconfigurations, and security breaches.
- Escalation Management: Take ownership of problems escalated from other engineering teams, providing expert analysis and resolution. Collaborate with cross-functional teams to address critical network incidents and prevent future occurrences.
- Wi-Fi Network Optimization: Troubleshoot and optimize enterprise-level Wi-Fi networks, addressing issues related to connectivity, interference, performance, and security. Implement best practices for Wi-Fi deployment and management to enhance user experience.
- Converged Network Support: Provide expert-level support for converged networks, including LAN, WAN, and wireless environments. Troubleshoot VoIP, video, and data traffic issues to maintain seamless communication across the network.
- Network Performance Monitoring: Continuously monitor network performance using diagnostic tools and network management systems. Proactively identify potential issues and implement corrective actions to prevent service interruptions.
- Documentation and Reporting: Maintain detailed records of troubleshooting activities, including network configurations, diagnostic results, and resolution steps. Generate reports and recommendations based on findings to support network improvements.
- Mentorship and Technical Leadership: Guide and mentor junior engineers, sharing expertise in advanced troubleshooting techniques and best practices. Promote knowledge sharing within the team to enhance overall technical capabilities.

Senior Network Engineer with CCIE Switching and Wi-Fi expertise for advanced troubleshooting and optimization of converged networks.

Staff4Me is a company that provides staffing solutions for technical roles.

We are seeking a highly skilled Senior Network Engineer with CCIE certification in Switching and extensive Wi-Fi experience. This role will focus on troubleshooting converged networks and resolving complex issues that have been escalated from other engineering teams. The ideal candidate will possess advanced diagnostic skills, including expertise in reading and interpreting packet captures using tools like Wireshark, and have a strong background in switching, routing, and wireless technologies.

Key Responsibilities:
- Advanced Network Troubleshooting: Act as the lead troubleshooter for escalated network issues, leveraging deep expertise in converged networks including switching, routing, and Wi-Fi. Diagnose and resolve complex problems to ensure high network performance and reliability.
- Packet Capture Analysis: Utilize advanced diagnostic tools such as Wireshark to read, interpret, and analyze packet captures. Identify root causes of network issues, including packet loss, latency, misconfigurations, and security breaches.
- Escalation Management: Take ownership of problems escalated from other engineering teams, providing expert analysis and resolution. Collaborate with cross-functional teams to address critical network incidents and prevent future occurrences.
- Wi-Fi Network Optimization: Troubleshoot and optimize enterprise-level Wi-Fi networks, addressing issues related to connectivity, interference, performance, and security. Implement best practices for Wi-Fi deployment and management to enhance user experience.
- Converged Network Support: Provide expert-level support for converged networks, including LAN, WAN, and wireless environments. Troubleshoot VoIP, video, and data traffic issues to maintain seamless communication across the network.
- Network Performance Monitoring: Continuously monitor network performance using diagnostic tools and network management systems. Proactively identify potential issues and implement corrective actions to prevent service interruptions.
- Documentation and Reporting: Maintain detailed records of troubleshooting activities, including network configurations, diagnostic results, and resolution steps. Generate reports and recommendations based on findings to support network improvements.
- Mentorship and Technical Leadership: Guide and mentor junior engineers, sharing expertise in advanced troubleshooting techniques and best practices. Promote knowledge sharing within the team to enhance overall technical capabilities.

Requirements:
- Certifications: CCIE in Switching and Routing is required. Additional certifications in Wi-Fi technologies are highly desirable.
- Experience: Minimum of 7-10 years of experience in network engineering with a strong focus on switching, routing, and Wi-Fi in complex, multi-vendor environments.
- Technical Skills:
  - Expert knowledge of Cisco switching and routing technologies (Catalyst, Nexus, etc.).
  - Proficiency in troubleshooting and optimizing Wi-Fi networks (Cisco, Aruba, Ruckus).
  - Advanced skills in packet capture analysis using tools such as Wireshark, with the ability to interpret and resolve issues related to packet flows, latency, and security.
  - Deep understanding of network protocols including BGP, OSPF, EIGRP, STP, VLAN, and wireless standards (802.11a/b/g/n/ac/ax).
  - Strong familiarity with network security protocols and tools, including RADIUS, 802.1x, and encryption standards.
- Problem-Solving Abilities: Demonstrated ability to diagnose and resolve complex network issues efficiently, with a focus on advanced diagnostics and packet-level analysis.
- Communication Skills: Excellent verbal and written communication skills, capable of conveying technical concepts to both technical and non-technical audiences.
- Team Collaboration: Proven ability to work effectively in a team environment, providing support and guidance to peers and junior team members.

Staff4Me Engineering Jobs

Staff4Me provides technical support and network operations center services.