Staff4Me is seeking a Tier 2 Technical Support Engineer to join our team in a remote capacity. This role is crucial for maintaining and supporting our network infrastructure and operations. The ideal candidate will be responsible for network monitoring, troubleshooting, and basic configuration support while working in a 24/7 operational environment. You'll be handling everything from proactive monitoring to escalation management, working with both internal teams and external suppliers.

As a Tier 2 Technical Support Engineer, you'll be at the forefront of our network operations, managing critical infrastructure and ensuring smooth operations. Your responsibilities will range from basic network configurations to complex troubleshooting scenarios. You'll work with various stakeholders, from practice employees to broadband suppliers, making your role vital to our organization's success.

The ideal candidate brings strong technical expertise combined with excellent communication skills. You should be comfortable working in a fast-paced environment, handling multiple priorities, and working flexible hours as needed. This position offers the opportunity to work with modern network infrastructure while developing your skills in a supportive team environment.

If you're passionate about network operations, enjoy solving complex technical challenges, and thrive in a collaborative environment, this role offers an excellent opportunity to advance your career in technical support and network operations.

Remote Tier 2 Technical Support Engineer position focusing on network operations, troubleshooting, and infrastructure management in a 24/7 operational environment.

Tier 2 Technical Support Engineer

Staff4Me provides technical support services for major telecommunications and cable service providers.

Staff4Me is seeking a Technical Support Engineer to join their remote team in the Philippines. This role focuses on providing comprehensive technical support for information technology and cable services establishments. The ideal candidate will be responsible for handling customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction through effective problem resolution.

The position requires a strong technical background with a degree in telecommunications, electronics, broadcasting, IT, or related fields. You'll be working in a dynamic environment where you'll need to translate complex technical concepts into easily understandable terms for customers. Your day-to-day responsibilities will include managing customer calls, documenting issues through a ticketing system, and maintaining up-to-date knowledge of company products and services.

What makes this role particularly attractive is the opportunity to work with major players in the telecommunications industry, including dish network, direct tv, and at&t. The position offers a remote work arrangement, allowing you to work from anywhere in the Philippines while being part of a global team.

The ideal candidate will possess a unique combination of technical expertise and customer service skills. You'll need strong critical thinking and analytical abilities to troubleshoot complex technical issues, along with excellent communication skills to effectively interact with customers. Previous experience in a BPO company working with major telecommunications accounts is required, making this role perfect for someone looking to advance their career in technical support and customer service.

This role offers an excellent opportunity for professional growth in the technical support field, allowing you to develop both your technical and soft skills while working with industry-leading telecommunications providers. Join Staff4Me to be part of a team dedicated to delivering exceptional technical support services to customers worldwide.

Remote Technical Support Engineer position at Staff4Me, providing technical support for IT and cable services with focus on customer service and problem resolution.

Technical Support Engineer

Staff4Me provides technical support services with a focus on customer satisfaction and technical problem resolution.

Staff4Me is seeking a Technical Support Engineer Level 1 (TSE 1) to join their dedicated support team as the first point of contact for customers requiring technical assistance. This remote position involves diagnosing and resolving product-related issues while providing exceptional customer service. The ideal candidate will have 1-2 years of technical support experience, strong communication skills, and a solid understanding of networking concepts. The role offers opportunities for growth, competitive benefits, and the chance to work in a dynamic, multicultural environment. You'll be responsible for handling customer inquiries across multiple channels, maintaining detailed documentation, and contributing to the continuous improvement of support processes. This position is perfect for someone who enjoys problem-solving, has a customer-first mindset, and is eager to develop their technical expertise.

Remote Technical Support Engineer position at Staff4Me, providing first-line technical assistance and customer support with opportunities for growth and development.

Technical Support Engineer 1

Staff4Me is seeking a skilled Project Engineer to join their dynamic team. The role focuses on project management within engineering contexts, requiring a strong engineering background. The Project Engineer will be responsible for managing engineering projects from start to finish, ensuring they meet time, budget, and quality standards. The position involves extensive collaboration with various stakeholders, including clients, team members, and vendors. Key aspects include project coordination, resource management, feasibility studies, and quality control. The ideal candidate should have strong technical knowledge combined with excellent project management skills. The role offers the flexibility of remote work from the Philippines, making it an excellent opportunity for experienced engineers looking to work with a global team while maintaining work-life balance. The position requires a minimum of 3 years of experience and emphasizes both technical expertise and soft skills, particularly in communication and problem-solving. The successful candidate will play a crucial role in driving engineering projects to successful completion while maintaining high standards of quality and efficiency.

Remote Project Engineer position at Staff4Me, managing engineering projects from conception to completion with focus on quality and efficiency.

Project Engineer

Staff4Me provides technical support and wifi solutions for clients, specializing in bilingual services.

Staff4Me is seeking a talented Bilingual Wifi Support Engineer who can bridge the language gap between Arabic and English-speaking clients. This role combines technical expertise in wifi networks with essential bilingual communication skills, making it a unique opportunity for network professionals who are fluent in both languages.

The position involves managing and troubleshooting wifi networks, conducting site surveys, and ensuring optimal network performance. You'll be working remotely from the Philippines, collaborating with a diverse team while providing technical support to an international client base. The role requires a strong foundation in wifi technologies, protocols, and standards, combined with excellent problem-solving abilities.

As a Wifi Support Engineer, you'll be responsible for configuring and managing wifi access points, controllers, and related network equipment. Your bilingual skills will be crucial in providing comprehensive support and documentation in both Arabic and English. The position offers the opportunity to work with cutting-edge wifi technologies while developing your expertise in network engineering.

The ideal candidate will have 3-5 years of experience in wifi support or a similar role, along with relevant certifications such as CWNP or CCNA Wireless. A bachelor's degree in Computer Science or Network Engineering is required. This role is perfect for someone who enjoys solving complex technical challenges while bridging cultural and linguistic barriers in a global technology environment.

Join Staff4Me to be part of a forward-thinking team that values both technical expertise and linguistic diversity. This position offers the flexibility of remote work while allowing you to make a significant impact in ensuring seamless wifi connectivity for our international client base.

Bilingual Wifi Support Engineer position at Staff4Me, requiring Arabic and English fluency, providing remote technical support and network management from Philippines.

Wifi Support Engineer Bilingual (Arab and English)

Staff4Me provides technical support and wifi solutions for clients with a focus on bilingual services in Arabic and English.

Staff4Me is seeking a talented Bilingual Wifi Support Engineer to join their team in a remote capacity. This role combines technical expertise in wifi network management with bilingual capabilities in Arabic and English, making it a unique opportunity for network professionals who want to work with a diverse client base.

The ideal candidate will have 3-5 years of experience in wifi support engineering and possess strong technical knowledge of wifi technologies, protocols, and standards. The role involves providing comprehensive technical support, conducting site surveys, managing network equipment, and ensuring optimal wifi performance for clients.

As a Bilingual Wifi Support Engineer, you'll be responsible for troubleshooting network issues, configuring wifi access points and controllers, and maintaining network documentation. Your bilingual skills will be essential in providing seamless support to both Arabic and English-speaking clients.

The position requires a Bachelor's degree in Computer Science, Network Engineering, or a related field, along with relevant certifications such as CWNP or CCNA Wireless. Strong analytical, problem-solving, and communication skills are crucial for success in this role.

This is an excellent opportunity for a network professional who wants to work with a company that values linguistic diversity and technical excellence. The remote work arrangement offers flexibility while allowing you to contribute to maintaining and improving critical wifi infrastructure for clients across different regions.

Working at Staff4Me means joining a collaborative team environment where your expertise in both technical support and bilingual communication will be highly valued. The role offers the chance to stay at the forefront of wifi technologies while making a significant impact on client satisfaction and network performance.

Remote Bilingual Wifi Support Engineer position at Staff4Me, requiring Arabic and English fluency, 3-5 years experience, and strong networking expertise.

Staff4Me provides technical infrastructure and support services with a focus on network management and system integration.

Staff4Me is seeking a Tier 3 Engineer to join their remote team in the Philippines. This senior-level position focuses on providing advanced technical support and infrastructure management. The role involves handling escalated issues, managing circuit cutovers, implementing PMS and portal solutions, and working with various vendors and technologies. The ideal candidate will have Tier 3 experience and Ruckus certifications, demonstrating expertise in network infrastructure and troubleshooting. This position offers the opportunity to work with cutting-edge technologies while providing critical support for production systems. The role requires strong analytical skills, expertise in both wired and wireless networks, and the ability to collaborate effectively with multiple teams and vendors. Join our team to make a significant impact on our technical operations and infrastructure management.

Remote Tier 3 Engineer position at Staff4Me, focusing on advanced technical support, infrastructure management, and vendor coordination in the Philippines.

Tier 3 Engineer

Staff4Me provides technical staffing and infrastructure management solutions.

Staff4Me is seeking a Tier 3 Engineer to join their remote team in the Philippines. This role focuses on providing high-level technical support and infrastructure management. The position involves handling escalated issues, managing circuit cutovers, and working with various vendors and technologies. The ideal candidate will be responsible for complex troubleshooting of both wired and wireless networks, implementing PMS and portal solutions, and coordinating with multiple teams to ensure smooth operations. This role requires expertise in network infrastructure, vendor management, and advanced technical problem-solving. The position offers the opportunity to work with cutting-edge networking technologies and make significant contributions to maintaining and improving critical infrastructure systems. The role combines hands-on technical work with collaborative problem-solving, making it ideal for experienced engineers who excel in both technical expertise and communication.

Staff4Me is a company that provides software products and employs quality assurance engineers to ensure high-quality software development.

As a QA Engineer at Staff4Me, you will be responsible for ensuring the quality and reliability of our software products through thorough testing and analysis. You will work closely with our development team to identify issues, suggest improvements, and ensure that our products meet the highest standards of quality.

Key Responsibilities:
- Design, develop, and execute test plans and test cases based on software requirements and technical specifications.
- Perform functional, regression, integration, and performance testing.
- Identify, document, and track software defects and inconsistencies.
- Collaborate with developers and product managers to ensure quality throughout the software development lifecycle.
- Develop and maintain automated test scripts using appropriate tools and frameworks.
- Conduct code reviews and provide feedback to developers to improve code quality.
- Participate in agile/scrum development processes and contribute to sprint planning, reviews, and retrospectives.
- Provide clear and concise documentation of testing procedures and results.
- Continuously evaluate and recommend improvements to the testing process and tools.

Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in software quality assurance and testing.
- Strong knowledge of QA methodologies, tools, and processes.
- Experience with both manual and automated testing.
- Proficiency in programming languages such as Java, Python, or JavaScript.
- Experience with automated testing tools such as Selenium, JUnit, TestNG, or similar.
- Familiarity with version control systems such as Git.
- Knowledge of SQL and experience with database testing.
- Experience with continuous integration and delivery (CI/CD) tools like Jenkins, Travis CI, or CircleCI.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and a commitment to quality.
- Ability to work independently and as part of a team.
- Strong communication skills, both written and verbal.
- Ability to manage multiple tasks and projects simultaneously.

Preferred Qualifications:
- Experience in testing web applications, mobile applications, and APIs.
- Knowledge of performance testing tools such as JMeter or LoadRunner.
- Experience with agile/scrum methodologies.
- ISTQB certification or equivalent.

Join our team and help us deliver high-quality software products to our customers!

QA Engineer position at Staff4Me, responsible for ensuring software quality through testing and analysis.

QA Engineer - T

Senior Network Engineer (CCIE Switching with Wi-Fi Experience)

Staff4Me is a company specializing in network engineering and IT staffing solutions.

We are seeking a highly skilled Senior Network Engineer with CCIE certification in Switching and extensive Wi-Fi experience. This role will focus on troubleshooting converged networks and resolving complex issues that have been escalated from other engineering teams. The ideal candidate will possess advanced diagnostic skills, including expertise in reading and interpreting packet captures using tools like Wireshark, and have a strong background in switching, routing, and wireless technologies.

**Key Responsibilities:**

- Advanced Network Troubleshooting: Act as the lead troubleshooter for escalated network issues, leveraging deep expertise in converged networks including switching, routing, and Wi-Fi. Diagnose and resolve complex problems to ensure high network performance and reliability.
- Packet Capture Analysis: Utilize advanced diagnostic tools such as Wireshark to read, interpret, and analyze packet captures. Identify root causes of network issues, including packet loss, latency, misconfigurations, and security breaches.
- Escalation Management: Take ownership of problems escalated from other engineering teams, providing expert analysis and resolution. Collaborate with cross-functional teams to address critical network incidents and prevent future occurrences.
- Wi-Fi Network Optimization: Troubleshoot and optimize enterprise-level Wi-Fi networks, addressing issues related to connectivity, interference, performance, and security. Implement best practices for Wi-Fi deployment and management to enhance user experience.
- Converged Network Support: Provide expert-level support for converged networks, including LAN, WAN, and wireless environments. Troubleshoot VoIP, video, and data traffic issues to maintain seamless communication across the network.
- Network Performance Monitoring: Continuously monitor network performance using diagnostic tools and network management systems. Proactively identify potential issues and implement corrective actions to prevent service interruptions.
- Documentation and Reporting: Maintain detailed records of troubleshooting activities, including network configurations, diagnostic results, and resolution steps. Generate reports and recommendations based on findings to support network improvements.
- Mentorship and Technical Leadership: Guide and mentor junior engineers, sharing expertise in advanced troubleshooting techniques and best practices. Promote knowledge sharing within the team to enhance overall technical capabilities.

Senior Network Engineer with CCIE Switching and Wi-Fi expertise for advanced troubleshooting and optimization of converged networks.

Staff4Me is a company that provides staffing solutions for technical roles.

We are seeking a highly skilled Senior Network Engineer with CCIE certification in Switching and extensive Wi-Fi experience. This role will focus on troubleshooting converged networks and resolving complex issues that have been escalated from other engineering teams. The ideal candidate will possess advanced diagnostic skills, including expertise in reading and interpreting packet captures using tools like Wireshark, and have a strong background in switching, routing, and wireless technologies.

Key Responsibilities:
- Advanced Network Troubleshooting: Act as the lead troubleshooter for escalated network issues, leveraging deep expertise in converged networks including switching, routing, and Wi-Fi. Diagnose and resolve complex problems to ensure high network performance and reliability.
- Packet Capture Analysis: Utilize advanced diagnostic tools such as Wireshark to read, interpret, and analyze packet captures. Identify root causes of network issues, including packet loss, latency, misconfigurations, and security breaches.
- Escalation Management: Take ownership of problems escalated from other engineering teams, providing expert analysis and resolution. Collaborate with cross-functional teams to address critical network incidents and prevent future occurrences.
- Wi-Fi Network Optimization: Troubleshoot and optimize enterprise-level Wi-Fi networks, addressing issues related to connectivity, interference, performance, and security. Implement best practices for Wi-Fi deployment and management to enhance user experience.
- Converged Network Support: Provide expert-level support for converged networks, including LAN, WAN, and wireless environments. Troubleshoot VoIP, video, and data traffic issues to maintain seamless communication across the network.
- Network Performance Monitoring: Continuously monitor network performance using diagnostic tools and network management systems. Proactively identify potential issues and implement corrective actions to prevent service interruptions.
- Documentation and Reporting: Maintain detailed records of troubleshooting activities, including network configurations, diagnostic results, and resolution steps. Generate reports and recommendations based on findings to support network improvements.
- Mentorship and Technical Leadership: Guide and mentor junior engineers, sharing expertise in advanced troubleshooting techniques and best practices. Promote knowledge sharing within the team to enhance overall technical capabilities.

Requirements:
- Certifications: CCIE in Switching and Routing is required. Additional certifications in Wi-Fi technologies are highly desirable.
- Experience: Minimum of 7-10 years of experience in network engineering with a strong focus on switching, routing, and Wi-Fi in complex, multi-vendor environments.
- Technical Skills:
  - Expert knowledge of Cisco switching and routing technologies (Catalyst, Nexus, etc.).
  - Proficiency in troubleshooting and optimizing Wi-Fi networks (Cisco, Aruba, Ruckus).
  - Advanced skills in packet capture analysis using tools such as Wireshark, with the ability to interpret and resolve issues related to packet flows, latency, and security.
  - Deep understanding of network protocols including BGP, OSPF, EIGRP, STP, VLAN, and wireless standards (802.11a/b/g/n/ac/ax).
  - Strong familiarity with network security protocols and tools, including RADIUS, 802.1x, and encryption standards.
- Problem-Solving Abilities: Demonstrated ability to diagnose and resolve complex network issues efficiently, with a focus on advanced diagnostics and packet-level analysis.
- Communication Skills: Excellent verbal and written communication skills, capable of conveying technical concepts to both technical and non-technical audiences.
- Team Collaboration: Proven ability to work effectively in a team environment, providing support and guidance to peers and junior team members.

Staff4Me is a company that provides staffing solutions for network engineering positions.

Senior Network Engineer position with CCIE certification in Switching and extensive Wi-Fi experience, focusing on troubleshooting converged networks and resolving complex issues.

Staff4Me is a company providing technical support services for various products and services.

Staff4Me is seeking a dedicated and proactive Technical Support Engineer to join their dynamic team. As the first point of contact for clients, you'll provide technical assistance, troubleshoot issues, and ensure a seamless customer experience with their products and services. 

Key responsibilities include:
- Responding to client inquiries via email, phone, and chat
- Diagnosing and troubleshooting hardware and software issues
- Documenting incidents and resolutions in the tracking system
- Collaborating with other teams to resolve complex issues
- Offering training and support on product features and best practices
- Maintaining a thorough understanding of products and services
- Fostering strong client relationships for high satisfaction and retention
- Staying updated with emerging technologies and product updates

This role offers an opportunity to work in a dynamic, multicultural environment with competitive salary and benefits. You'll have chances for growth, career development, and ongoing training to enhance your technical and customer service skills.

Join Staff4Me to contribute to excellent customer support and grow your career in the tech industry!

Join Staff4Me as a Technical Support Engineer to provide excellent customer support, troubleshoot technical issues, and grow your career in a dynamic environment.

Quality Software Engineer

ScienceLogic Developer

Staff4Me is a leading technology company providing complex network solutions to meet business needs of clients.

Staff4Me is a leading technology company seeking a skilled and experienced Network Engineer (Tier 4) to join our dynamic team. As a Network Engineer (Tier 4), you will be responsible for designing, implementing, and maintaining complex network solutions to meet the business needs of our clients. You will be a vital part of our network engineering team, working closely with cross-functional teams to ensure seamless integration of network solutions with other IT infrastructure.

Key Responsibilities:
- Design, implement, and manage complex network solutions based on client requirements and industry best practices.
- Plan and conduct network upgrades and migrations, ensuring minimal disruption to business operations.
- Perform network troubleshooting and problem resolution to ensure high network availability and performance.
- Monitor and maintain network systems, including routers, switches, firewalls, and load balancers.
- Collaborate with cross-functional teams to integrate network solutions with other IT infrastructure components.
- Keep up-to-date with emerging network technologies and industry trends, and recommend improvements and enhancements to the network infrastructure.
- Provide technical guidance and support to junior network engineers.
- Document network designs, configurations, and changes in accordance with company standards.
- Participate in on-call rotation to provide after-hours support for network incidents and escalations.
- Ensure compliance with company policies, procedures, and security standards.

Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 8 years of experience as a network engineer, with a proven track record of designing and managing complex network solutions.
- Strong knowledge of network protocols, routing, switching, and network security.
- Experience with network monitoring tools and techniques.
- Familiarity with network hardware and software, including routers, switches, firewalls, and load balancers.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and collaboration skills.
- Need to be detail-oriented.
- Have network experience with the following vendors: Ruckus, Cisco, Aruba/HPE.
- Firmware management experience.
- Certifications such as CCNP or CCIE are highly desired.
- Experience with cloud networking and virtualization technologies is a plus.

This role offers a competitive salary and benefits package, opportunities for growth and career development, training and support to enhance technical and customer service skills, and the chance to work in a dynamic and multicultural environment.

Staff4Me Engineering Jobs

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