Technical Support Engineer 1

Staff4Me is seeking a Technical Support Engineer 1 to join their team in Cebu City, Philippines. This role focuses on providing excellent technical support to customers through phone interactions. The ideal candidate will have strong troubleshooting abilities and experience in technical support, particularly in HSIA or technology-related industries. You'll be responsible for diagnosing issues, providing solutions, and maintaining accurate documentation of all customer interactions. The position requires both technical expertise and strong communication skills, as you'll be guiding customers through complex technical solutions in a clear and understandable manner. This is an excellent opportunity for someone who enjoys problem-solving, has a customer-first mindset, and wants to work in a collaborative environment while maintaining the ability to work independently. The role offers a chance to develop your technical support career while working with modern support systems and technologies.