Technical Support Engineer
Description For Technical Support Engineer
Staff4Me is seeking a Technical Support Engineer to join their remote team in the Philippines. This role focuses on providing comprehensive technical support for information technology and cable services establishments. The ideal candidate will be responsible for handling customer inquiries, troubleshooting technical issues, and ensuring customer satisfaction through effective problem resolution.
The position requires a strong technical background with a degree in telecommunications, electronics, broadcasting, IT, or related fields. You'll be working in a dynamic environment where you'll need to translate complex technical concepts into easily understandable terms for customers. Your day-to-day responsibilities will include managing customer calls, documenting issues through a ticketing system, and maintaining up-to-date knowledge of company products and services.
What makes this role particularly attractive is the opportunity to work with major players in the telecommunications industry, including dish network, direct tv, and at&t. The position offers a remote work arrangement, allowing you to work from anywhere in the Philippines while being part of a global team.
The ideal candidate will possess a unique combination of technical expertise and customer service skills. You'll need strong critical thinking and analytical abilities to troubleshoot complex technical issues, along with excellent communication skills to effectively interact with customers. Previous experience in a BPO company working with major telecommunications accounts is required, making this role perfect for someone looking to advance their career in technical support and customer service.
This role offers an excellent opportunity for professional growth in the technical support field, allowing you to develop both your technical and soft skills while working with industry-leading telecommunications providers. Join Staff4Me to be part of a team dedicated to delivering exceptional technical support services to customers worldwide.
Responsibilities For Technical Support Engineer
- Actively listen to customers to understand their issues or concerns
- Provide daily technical support services for information technology and cable services establishments
- Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
- Document and track customer issues using a ticketing system to ensure quick resolution
- Explain highly technical details to customers using simple understandable terms
- Maintain an up-to-date knowledge of company products and services
- Follow-up on customers to ensure their issues are completely resolved
Requirements For Technical Support Engineer
- A degree in a relevant field such as telecommunications, electronics, or broadcasting
- Strong understanding of video technology, broadcasting systems, and related equipment
- Experience with troubleshooting and repairing television and video equipment such as STB or Cable Modems
- Must have worked with dish network, direct tv, at&t, accounts in any BPO company
- Degree in IT, Engineering, Computer science, Information Systems or any related area of study (Preferred)
- Excellent verbal and written communication skills
- Strong critical thinking, analytical, and decision-making skills
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