Tier 1 Technical Support Engineer

Staff4Me is seeking motivated and friendly Tier 1 Technical Support Engineers to join their growing support team. This role serves as the initial contact point for customers seeking assistance with products and services. The position focuses on providing excellent customer service through various channels including phone, email, and ticketing systems. Engineers will handle first-level technical support, manage trouble tickets, and ensure timely response to customer inquiries. The role requires strong problem-solving abilities, excellent communication skills, and the ability to work efficiently while maintaining quality service standards. Key metrics include maintaining response times within 20 minutes for emails and an average handle time of 6.5 minutes for calls. The position offers an opportunity to grow in a technical support environment while developing valuable customer service and technical troubleshooting skills. The role is based in Cebu City, Philippines, and requires on-site presence, making it ideal for candidates looking to work in a structured support environment with clear performance metrics and escalation paths.