Tier 2 Technical Support Engineer

Staff4Me is seeking a Tier 2 Technical Support Engineer to join our team in a remote capacity. This role is crucial for maintaining and supporting our network infrastructure and operations. The ideal candidate will be responsible for network monitoring, troubleshooting, and basic configuration support while working in a 24/7 operational environment. You'll be handling everything from proactive monitoring to escalation management, working with both internal teams and external suppliers.

As a Tier 2 Technical Support Engineer, you'll be at the forefront of our network operations, managing critical infrastructure and ensuring smooth operations. Your responsibilities will range from basic network configurations to complex troubleshooting scenarios. You'll work with various stakeholders, from practice employees to broadband suppliers, making your role vital to our organization's success.

The ideal candidate brings strong technical expertise combined with excellent communication skills. You should be comfortable working in a fast-paced environment, handling multiple priorities, and working flexible hours as needed. This position offers the opportunity to work with modern network infrastructure while developing your skills in a supportive team environment.

If you're passionate about network operations, enjoy solving complex technical challenges, and thrive in a collaborative environment, this role offers an excellent opportunity to advance your career in technical support and network operations.