Senior/Staff Support Engineer (Americas)

Supabase, an innovative open-source Firebase alternative, is seeking a Senior/Staff Support Engineer to join their globally distributed team. This role combines technical expertise with customer support excellence, requiring 5+ years of experience in technical troubleshooting roles. The position focuses on providing world-class developer support, working closely with product engineering and growth teams.

The ideal candidate will be proficient in PostgreSQL, comfortable with complex SQL queries, and skilled in Linux/Unix systems. They'll handle various support cases, from billing inquiries to technical implementation questions, while acting as an escalation point and mentor for other team members. The role requires excellent communication skills and the ability to work autonomously.

What makes this opportunity unique is Supabase's commitment to open source and their collaborative approach to building developer tools. The company offers competitive benefits, including equity ownership, comprehensive healthcare, and professional development opportunities. The fully remote position provides flexibility while maintaining work-life balance by operating in American time zones.

The company culture emphasizes autonomy, innovation, and global collaboration, with team members from over 30 nationalities. They deeply believe in the power of open source and practice "dogfooding" - using their own products in real-world applications. This role offers the chance to directly impact developer experience while working with cutting-edge technology in a rapidly growing startup environment.

For the right candidate, this position offers the perfect blend of technical challenge, customer interaction, and professional growth opportunities in a company that's reshaping the database and backend services landscape.