Find SupportYourApp Entry-Level Software Engineer software engineering jobs

Progressive product company with 7+ years in the IT market, providing SaaS products to transform web data into structured feeds.

We are seeking a dedicated and technically skilled Technical Support Engineer Tier 1 with the potential to grow into a QA Engineer role. This position is ideal for someone who excels in a collaborative environment and is passionate about problem-solving, technical troubleshooting, and customer satisfaction.

**Product:**
Our company offers SaaS products that transform vast pools of web data from both the open and dark web into structured web data feeds, ready for machine consumption.

**Team:**
You'll be joining a progressive team of 60+ qualified specialists, including developers, analysts, Product managers, sales and customer support professionals. Your mentor will be an Application Team Lead with solid experience in this area. The team conducts daily and sometimes weekly stand-ups.

**Responsibilities:**
- Manage 5 to 10 complex support tickets daily
- Provide technical support to Enterprise customers
- Proactively test platforms and monitor issues
- Conduct data analysis to track ticket metrics and product testing
- Perform manual monitoring and verification of active data sources
- Collaborate with R&D and Dev teams to resolve platform issues
- Prioritize and monitor the addition of new domains and internal tasks
- Communicate directly with customers
- Participate in weekly meetings with tech teams
- Support QA tasks

**Requirements:**
- Fluent written and spoken English
- 1.5+ years of commercial experience in Technical Support
- Understanding of technical language and ability to collaborate with developers
- Technical background, including experience with APIs and SQL
- Experience working with B2B Enterprise customers
- Familiarity with ticketing systems (e.g., Jira, Monday.com)
- Strong attention to detail, prioritization skills, and methodical approach
- Exceptional communication and customer service skills

**Nice to Have:**
- Experience with data analysis and support metrics
- Ability to manage multiple tasks efficiently and work independently
- Strong organizational and problem-solving skills
- Great sense of humor

**We Offer:**
- Interesting work with Big Web Data solutions
- Compensation in USD
- International team
- Fully remote work environment

This role offers an exciting opportunity to work with cutting-edge web data technologies while developing your skills in technical support and quality assurance. Join our team and be part of transforming the landscape of web data consumption!

Technical Support Engineer with growth potential to QA Engineer for SaaS web data transformation company. Remote position requiring fluent English and technical skills.

(Fluent English) Technical Support Engineer (growth to a QA Engineer)

We are seeking a dedicated and technically skilled Technical Support Engineer Tier 1 with the potential to grow into a QA Engineer role. This position is ideal for someone who thrives in a collaborative environment and is passionate about problem-solving, technical troubleshooting, and customer satisfaction.

The role involves working with SaaS products that transform web data from the open and dark web into structured data feeds for machine consumption. You'll be part of a progressive team of 60+ qualified specialists, including developers, analysts, Product managers, sales and customer support professionals. Your mentor will be an Application Team Lead with solid experience in this area.

Key responsibilities include:
- Managing 5 to 10 complex support tickets daily
- Providing technical support to Enterprise customers
- Proactively testing platforms and monitoring issues
- Conducting data analysis and ensuring adherence to KPIs
- Collaborating with R&D and Dev teams to resolve platform issues
- Communicating directly with customers
- Supporting QA tasks

Requirements:
- Fluent written and spoken English
- 1.5+ years of commercial experience in Technical Support
- Technical background, including experience with APIs and SQL
- Experience working with B2B Enterprise customers
- Familiarity with ticketing systems (e.g., Jira, Monday.com)
- Strong attention to detail and prioritization skills

We offer:
- Interesting work with Big Web Data solutions
- Compensation in USD
- International team
- Fully remote work environment

This role provides an excellent opportunity for growth and development in a dynamic, tech-focused environment. Join us to contribute to cutting-edge data solutions while advancing your career in technical support and quality assurance.

Technical Support Engineer with growth potential to QA Engineer for SaaS company. Fluent English, 1.5+ years experience, remote work, Enterprise customer support.

SupportYourApp Entry-Level Software Engineer Software Engineering Jobs

Find SupportYourApp Entry-Level Software Engineer software engineering jobs