L2 Technical Support Consultant & Backend Engineer

SupportYourApp, a leading Support-as-a-Service company since 2010, is seeking a skilled L2 Technical Support Consultant & Backend Engineer to join their team. This role combines technical support excellence with backend development, focusing on a project specializing in derivatives and capital markets risk management.

The position offers a unique opportunity to work with cutting-edge technology while providing high-level technical support to customers. As a team member, you'll be responsible for developing and maintaining backend systems using Java/Spring Boot and MongoDB, while also handling complex technical support cases.

The ideal candidate should have at least 2 years of backend development experience, with strong proficiency in Java/Spring Boot and MongoDB. Knowledge of on-premise IT infrastructure, load balancers, queues, and clustering is essential. Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift) would be advantageous.

Working at SupportYourApp means joining a global company that operates in over 30 countries and speaks more than 60 languages. The company offers an inclusive international environment, USD compensation, flexible scheduling, and full remote work capabilities. They prioritize their team members' growth and development, providing paid training and maintaining a strong work-life balance.

This role is perfect for someone who combines technical expertise with strong customer service skills and wants to work in a supportive, growth-oriented environment. The company's "People First" management approach ensures that team members receive the support and resources needed to succeed and advance in their careers.