Field Service Engineer (Medical Device - Philadelphia)
Description For Field Service Engineer (Medical Device - Philadelphia)
Symmetrio is seeking a Field Service Engineer for a leading multi-national medical device company. This role focuses on providing on-site technical support, maintenance, and repair services for linear accelerators and advanced medical equipment. The position involves traveling to customer sites for troubleshooting and technical issue resolution, ensuring optimal equipment performance. The ideal candidate will have 2-5 years of experience in electronics and medical equipment maintenance, strong technical knowledge, and excellent customer service skills. The role offers comprehensive benefits including a company vehicle, healthcare coverage, and retirement plans. This opportunity provides seasoned professionals a platform to excel in a dynamic medical technology environment while maintaining and repairing critical healthcare equipment. The position requires strong problem-solving abilities, technical expertise, and effective communication skills to maintain strong customer relationships.
Responsibilities For Field Service Engineer (Medical Device - Philadelphia)
- Troubleshoot, diagnose, and repair designated medical equipment within an assigned service territory
- Manage time effectively to handle preventative maintenance, installations, upgrades, and customer calls
- Assess and prioritize the urgency of customer requests and follow through to completion
- Escalate incidents when necessary and request additional assistance from senior representatives
- Examine and resolve difficult customer issues, meeting established FSE performance levels
- Maintain effective territory management and expense control
- Develop and maintain strong customer relationships using excellent communication skills
Requirements For Field Service Engineer (Medical Device - Philadelphia)
- High school diploma or equivalent (Associate degree, technical/vocational training, or military experience preferred)
- 2-5 years of related experience in electronics and medical equipment maintenance
- Strong knowledge of electronic and electro-mechanical engineering principles
- Proficiency in using testing equipment for verification, checkout, and calibration
- Solid computer skills, including troubleshooting software and network issues
- Ability to diagnose and solve complex mechanical problems
- Experience with vacuum systems and related components
- Meet all vendor credentialing requirements for client site access
- Ability to handle difficult customer situations while troubleshooting
- Experience as primary support for specific machine accounts
- Familiarity with business tools such as email, Microsoft Office suite
- Experience with Human Capital Management (HCM) or equivalent ERP systems
Benefits For Field Service Engineer (Medical Device - Philadelphia)
- Company Vehicle
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
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