Field Service Engineer (Medical Device - Philadelphia)
Description For Field Service Engineer (Medical Device - Philadelphia)
Symmetrio is seeking a Field Service Engineer for a leading multi-national medical device company. This role focuses on providing crucial technical support, maintenance, and repair services for linear accelerators and advanced medical equipment. The position involves traveling to customer sites to troubleshoot and resolve technical issues, ensuring optimal equipment performance and reliability. The ideal candidate will have 2-5 years of experience in electronics and medical equipment maintenance, with strong technical knowledge and customer service skills.
The role offers a comprehensive benefits package including a company vehicle, complete healthcare coverage, and retirement plans. This position is perfect for experienced professionals looking to advance their careers in medical device maintenance and support. You'll be responsible for managing an assigned territory, handling preventative maintenance, installations, and customer support while maintaining strong client relationships.
Key technical requirements include experience with vacuum systems, electronic and electro-mechanical engineering principles, and proficiency in testing equipment. The role demands strong problem-solving abilities, excellent communication skills, and the ability to work independently while managing multiple priorities. This position offers the opportunity to work with cutting-edge medical technology while making a significant impact on healthcare delivery.
The position is based in Philadelphia and requires on-site presence at various customer locations. You'll be part of a leading organization in the medical device industry, with opportunities for professional growth and development. The role combines technical expertise with customer service, making it ideal for those who enjoy both technical problem-solving and client interaction.
Responsibilities For Field Service Engineer (Medical Device - Philadelphia)
- Troubleshoot, diagnose, and repair designated medical equipment within an assigned service territory
- Manage time effectively to handle preventative maintenance, installations, upgrades, and customer calls
- Assess and prioritize the urgency of customer requests and follow through to completion
- Escalate incidents when necessary and request additional assistance from senior representatives
- Examine and resolve difficult customer issues, meeting established FSE performance levels
- Maintain effective territory management and expense control
- Develop and maintain strong customer relationships using excellent communication skills
Requirements For Field Service Engineer (Medical Device - Philadelphia)
- High school diploma or equivalent (Associate degree, technical/vocational training, or military experience preferred)
- 2-5 years of related experience in electronics and medical equipment maintenance
- Strong knowledge of electronic and electro-mechanical engineering principles
- Proficiency in using testing equipment for verification, checkout, and calibration
- Solid computer skills, including troubleshooting software and network issues
- Ability to diagnose and solve complex mechanical problems
- Experience with vacuum systems and related components
- Meet all vendor credentialing requirements for client site access
- Ability to handle difficult customer situations while troubleshooting
- Experience as primary support for specific machine accounts
- Familiarity with business tools such as email, Microsoft Office suite
- Experience with Human Capital Management (HCM) or equivalent ERP systems
Benefits For Field Service Engineer (Medical Device - Philadelphia)
- Company Vehicle
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
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