Field Service Engineer (Medical Device -Tampa Bay)

Symmetrio is actively recruiting for a Field Service Engineer for its client, a leading multi-national medical device company. This customer-focused role involves installing, servicing, maintaining, and modifying automation equipment at various client sites. As a crucial part of the team, this position plays an essential role in addressing complex client challenges with specialized training provided to ensure high-quality work.

The Field Service Engineer will typically report to an onsite manager, working at the same facility each day. The ideal candidate should be flexible and open to occasional travel outside the primary territory to support broader regional needs.

Responsibilities:

• Provide service, preventative maintenance, modifications, and installations on diagnostic automation systems with minimal supervision.
• Troubleshoot and repair system issues on-site, delivering effective and timely solutions.
• Train operators to optimize system performance, ensuring high customer satisfaction.
• Manage company assets, including phone, computer, tools, and inventory parts.
• Build and maintain positive relationships with clients and colleagues.
• Complete administrative tasks such as time tracking, training records, and expense reports.
• Offer consistent feedback on equipment repair status to both clients and the manager.
• Work closely with the technical support center to provide exceptional customer service.
• Provide additional service as needed for the broader region and client base.

Requirements:

• Bachelor's Degree in Electrical, Mechanical, or related engineering field is preferred. Equivalent military training is also valuable.
• Typically 8+ years of related experience.
• Previous experience with factory automation systems, robotic systems, or diagnostics laboratories is strongly preferred.
• Strong customer service and communication skills, with the ability to work well both independently and in a team.
• Proficiency with computer-based tools for reporting and communication.
• Willingness to travel domestically and internationally for training, with availability for various shifts and on-call hours as needed.
• Demonstrated experience in continuous improvement and excellent judgment in customer relations and asset management.
• Strong technical knowledge, including mechanics, electrical systems, chemistry, and software; familiarity with electronics, hydraulic, and pneumatic systems is beneficial.

This role offers an opportunity to work with cutting-edge medical device technology, providing essential support to healthcare facilities. The position requires a blend of technical expertise, customer service skills, and adaptability to meet the diverse needs of clients in the medical device industry.