Field Service Engineer (Medical Device - Tuscaloosa)
Description For Field Service Engineer (Medical Device - Tuscaloosa)
Symmetrio is seeking a Field Service Engineer to join a leading multi-national medical device company. This role focuses on providing critical technical support for linear accelerators and advanced medical equipment. The position involves on-site maintenance, repairs, and customer support across various locations in the Tuscaloosa area. The ideal candidate will have 2-5 years of experience in electronics and medical equipment maintenance, with strong troubleshooting abilities and customer service skills. The role offers comprehensive benefits including a company vehicle, healthcare coverage, and retirement plans. This is an excellent opportunity for experienced professionals to join a leading healthcare technology company, with relocation assistance available. The position requires a combination of technical expertise, problem-solving skills, and strong customer relationship management abilities. You'll be responsible for maintaining critical medical equipment, ensuring optimal performance, and providing essential training to customers. The role offers stability, professional growth, and the satisfaction of contributing to healthcare delivery through technology maintenance and support.
Responsibilities For Field Service Engineer (Medical Device - Tuscaloosa)
- Troubleshoot, diagnose, and repair designated medical equipment within an assigned service territory
- Manage time effectively to handle preventative maintenance, installations, upgrades, and customer calls
- Assess and prioritize the urgency of customer requests and follow through to completion
- Escalate incidents when necessary and request additional assistance from senior representatives
- Examine and resolve difficult customer issues, meeting established FSE performance levels
- Maintain effective territory management and expense control
- Develop and maintain strong customer relationships using excellent communication skills
Requirements For Field Service Engineer (Medical Device - Tuscaloosa)
- High school diploma or equivalent (Associate degree, technical/vocational training, or military experience preferred)
- 2-5 years of related experience in electronics and medical equipment maintenance
- Strong knowledge of electronic and electro-mechanical engineering principles
- Proficiency in using testing equipment for verification, checkout, and calibration
- Solid computer skills, including troubleshooting software and network issues
- Ability to diagnose and solve complex mechanical problems
- Experience with vacuum systems and related components
- Meet all vendor credentialing requirements for client site access
- Ability to handle difficult customer situations while troubleshooting
- Experience as primary support for specific machine accounts
- Familiarity with business tools such as email, Microsoft Office suite
- Experience with Human Capital Management (HCM) or equivalent ERP systems
Benefits For Field Service Engineer (Medical Device - Tuscaloosa)
- Company Vehicle
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
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