Senior Customer Solutions Engineer

Cloud security startup focused on stopping attacks in real-time using runtime insights and open source Falco.
Italy
Cloud
Senior Software Engineer
Hybrid
5+ years of experience
Cybersecurity · Enterprise SaaS

Description For Senior Customer Solutions Engineer

Sysdig, a leading cloud security startup, is seeking a Senior Customer Solutions Engineer to join their team in Italy. This role is specifically designated for individuals qualifying under Categorie protette ex art. 1 L. 68/99. As a trusted enterprise security solution provider, Sysdig specializes in protecting cloud-native applications using runtime insights and open source Falco.

The ideal candidate will serve as the technical authority on the Sysdig Platform, working directly with customers to ensure successful implementation and adoption of our solutions. With a required background of 5+ years in post-sales experience, you'll be responsible for understanding customer requirements, driving adoption, and identifying expansion opportunities.

We offer a flexible, inclusive work culture that values diverse perspectives and open dialogue. Our commitment to work-life balance is reflected in our benefits package, including PTO, parental leave, and mental health support. Sysdig has been recognized as a "Best Place to Work" by various organizations, highlighting our exceptional work environment and benefits.

The role requires expertise in cloud native technologies, particularly Linux and Kubernetes, combined with experience in either Cyber Security or Cloud Ecosystems. You'll work in a hybrid setting, collaborating with teams across the organization while reporting to the Senior Director of Customer Success.

Join us in our mission to lead cloud security globally, working with cutting-edge technology and contributing to the success of enterprise customers. We welcome candidates from diverse backgrounds and are committed to creating an inclusive workplace for all.

Last updated 14 days ago

Responsibilities For Senior Customer Solutions Engineer

  • Be the technical authority on the Sysdig Platform and customer's go-to advisor
  • Help with customer onboarding and driving adoption
  • Understand customer's requirements, challenges, and expected outcomes
  • Build customer relationships, including implementation, renewal, and expansion opportunities

Requirements For Senior Customer Solutions Engineer

Linux
Kubernetes
  • 5+ years minimum post-sales experience with focus on growing and retaining customers
  • Experience working in Cyber Security role or with Cloud Ecosystems
  • Experience with Linux, Helm, Terraform, Kubernetes, or Cloud Platforms
  • Fluent in English
  • Must qualify for Categorie protette ex art. 1 L. 68/99

Benefits For Senior Customer Solutions Engineer

Parental Leave
Mental Health Assistance
  • PTO days (varies by country)
  • Parental Leave
  • Mental health support through Modern Health app
  • Great compensation package
  • Development opportunities

Interested in this job?

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