Cloud Support Engineer
Description For Cloud Support Engineer
SZNS Solutions (pronounced "seasons") is a technology advisory company and Google Cloud Partner based in Reston, Virginia. Founded by ex-Googlers and featuring talent from Google, Amazon, and Capital One, the company specializes in web3, cloud computing, data engineering, blockchain, AI, and cloud-native software application development.
The Cloud Support Engineer role is a crucial position where you'll serve as the technical backbone for client support operations. You'll be responsible for troubleshooting and resolving complex issues related to cloud-based platforms, with a focus on Google Cloud Platform (GCP). The role combines technical expertise with customer service, requiring both deep cloud knowledge and excellent communication skills.
Your day-to-day responsibilities will include managing cloud infrastructure, resolving technical issues, and ensuring optimal performance of cloud services. You'll work closely with both the engineering team and customers, providing solutions and maintaining documentation for knowledge sharing. The position offers opportunities to work with cutting-edge cloud technologies and contribute to the development of internal tools and processes.
The ideal candidate should have strong experience with cloud platforms, infrastructure management, and modern DevOps practices. Knowledge of containers, automation tools, and security best practices is essential. The role offers professional growth through continuous learning opportunities and the chance to work with a collaborative team of experienced professionals.
Working in a hybrid environment at our Reston office, you'll be part of a dynamic company that values innovation and technical excellence. This position offers competitive compensation and benefits, making it an excellent opportunity for cloud professionals looking to advance their careers in a forward-thinking organization.
Responsibilities For Cloud Support Engineer
- Provide support for cloud infrastructure and services (for GCP)
- Troubleshoot and resolve complex technical issues for customers, with a focus on cloud services, networking, and security
- Collaborate with the engineering team to identify and resolve recurring issues and streamline support processes
- Maintain and update internal documentation to ensure accurate and up-to-date knowledge sharing
- Assist with the deployment and configuration of cloud resources for customers
- Monitor and optimize the performance of cloud infrastructure, ensuring uptime and reliability
- Work directly with customers to provide timely, effective solutions to cloud-related challenges
Requirements For Cloud Support Engineer
- Experience supporting and managing cloud platforms such as AWS, Azure, or Google Cloud
- Strong understanding of cloud-based services
- Hands-on experience with cloud infrastructure, virtual machines, containers, and container orchestration
- Familiarity with cloud automation tools
- Ability to troubleshoot cloud network and infrastructure issues
- Experience with logging and monitoring tools
- Understanding of security best practices in cloud environments
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Technical certification in cloud platforms or willingness to achieve GCP certification within 1 month
- Scripting skills (Python, Bash, PowerShell)
Benefits For Cloud Support Engineer
- Competitive salary and benefits package
- Hybrid work environment (MWF in-person in Reston office)
- A collaborative and innovative work environment
- Continuous learning and development opportunities
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