Infrastructure Engineer

IT Consultancy, Support and Cloud Service provider serving SMEs in the Accountancy and Professional Services sector in the UK.
Cloud
Mid-Level Software Engineer
Hybrid
1.5+ years of experience
Enterprise SaaS

Description For Infrastructure Engineer

T-Tech, a leading UK-based IT Consultancy and Cloud Service provider, is seeking an Infrastructure Engineer to join their dynamic team in London. This role combines technical expertise with leadership opportunities, focusing on cloud infrastructure management and high-level technical support.

The position involves managing and improving cloud services platforms, providing Tier 3-4 technical support, and ensuring optimal system performance. You'll be responsible for evaluating and implementing system management technologies, handling major incidents, and contributing to the company's continuous improvement initiatives.

As an ideal candidate, you'll bring at least 18 months of 3rd line service desk experience, strong Microsoft technical skills, and exceptional communication abilities. This role offers an excellent opportunity for someone who enjoys both technical challenges and mentoring others, as you'll be coaching platform engineers and other team members.

T-Tech offers a comprehensive benefits package including competitive salary, generous holiday allowance, and regular social events. The company's focus on six key service areas - Business Consultancy, IT Support, Technical Consultancy, Cloud, Networks & Security, Intelligent Automation, and Communications - provides diverse exposure to various technologies and business challenges.

The company culture is built on strong values including being service-centric, united, maintaining high standards, and staying agile. Working in their vibrant London office, you'll be part of a collaborative environment that promotes innovation and professional growth. This role is ideal for someone looking to advance their career in infrastructure engineering while working with a company that values both technical excellence and personal development.

Last updated 3 months ago

Responsibilities For Infrastructure Engineer

  • Provide Tier 3-4 support for the Service Desk
  • Diagnose and resolve IT problems escalated by Service Desk Analysts
  • Monitor, manage and improve cloud services platforms
  • Evaluate, deploy, and manage system management technologies
  • Support Professional Services team in project deployments
  • Manage major incidents and incident reviews
  • Build and improve KPIs for service monitoring
  • Coach and mentor Platform Engineers and other team members

Requirements For Infrastructure Engineer

  • Previous 3rd line service desk experience (minimum 18 months)
  • Strong technical Microsoft experience
  • Great communication skills
  • Exceptional customer Service skills

Benefits For Infrastructure Engineer

  • Competitive Salary
  • 23 days annual holiday plus public holidays and birthday off
  • Training and development opportunities
  • Quarterly social events
  • Vibrant London office
  • Career progression opportunities

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