Infrastructure Engineer

IT Consultancy, Support and Cloud Service provider serving SMEs in the Accountancy and Professional Services sector in the UK.
Cloud
Mid-Level Software Engineer
Hybrid
1.5+ years of experience
Enterprise SaaS

Description For Infrastructure Engineer

T-Tech is a leading IT Consultancy, Support and Cloud Service provider in the UK, specializing in serving SMEs in the Accountancy and Professional Services sector. We are seeking a dynamic Infrastructure Engineer to join our team in a hybrid work environment based in London. The role involves providing high-level technical support, managing cloud infrastructure, and contributing to system improvements.

The ideal candidate will have at least 18 months of 3rd line service desk experience and strong Microsoft technical expertise. You'll be responsible for Tier 3-4 support, managing cloud platforms, handling major incidents, and mentoring junior team members. The position offers a blend of technical challenges and leadership opportunities.

We offer a competitive salary package, excellent benefits including 23 days holiday plus public holidays and your birthday off, and a vibrant work environment. Our company culture emphasizes service excellence, teamwork, and continuous learning. You'll be part of a fast-growing organization that values innovation and professional development.

The role provides an excellent opportunity for career growth in a company that focuses on six key service areas: Business Consultancy, IT Support, Technical Consultancy, Cloud, Networks & Security, Intelligent Automation, and Communications. Join us if you're passionate about technology and want to make a significant impact in a dynamic, customer-focused environment.

Last updated 8 hours ago

Responsibilities For Infrastructure Engineer

  • Provide Tier 3-4 support for the Service Desk
  • Diagnose and resolve IT problems escalated by Service Desk Analysts
  • Monitor, manage and improve cloud services platforms
  • Evaluate, deploy, and manage system management technologies
  • Support Professional Services team in project deployments
  • Manage major incidents and incident reviews
  • Build and improve KPIs for service monitoring
  • Coach and mentor Platform Engineers and other team members
  • Maintain operational procedures and comply with requirements

Requirements For Infrastructure Engineer

  • Previous 3rd line service desk experience (minimum 18 months)
  • Strong technical Microsoft experience
  • Great communication skills
  • Exceptional customer Service skills

Benefits For Infrastructure Engineer

  • Competitive Salary
  • 23 days annual holiday plus public holidays and birthday off
  • Learning and development opportunities
  • Quarterly social events
  • Vibrant London office
  • Career progression opportunities

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