Lead Solution Engineer
Description For Lead Solution Engineer
Taktile is revolutionizing automated decision-making in the financial services industry, processing over 1 million critical business decisions daily. As a Lead Solution Engineer, you'll be at the forefront of transforming customer decisioning infrastructure, working directly with both technical and business stakeholders. The role combines technical expertise in Python and REST APIs with strong customer relationship management skills.
The position offers a unique opportunity to work with a diverse team of professionals from top universities and leading tech companies like Google, Amazon, and Meta. Backed by Y Combinator and Index Ventures, Taktile has offices in Berlin, London, and New York City, offering a truly global work environment.
The ideal candidate brings 5+ years of experience in Enterprise Solution Engineering or Technical Customer Success, with a strong understanding of machine learning models and financial services domain expertise. You'll lead proof-of-value projects, build demos, and work closely with product management to shape Taktile's roadmap.
This role is perfect for someone who combines technical prowess with excellent communication skills and a customer-centric mindset. You'll enjoy a flat hierarchy, direct access to founders, top-market compensation including equity, and significant professional growth opportunities. The company strongly values diversity and maintains an inclusive culture that welcomes perspectives from all backgrounds.
Responsibilities For Lead Solution Engineer
- Discover and translate customer's strategic priorities into high impact use cases
- Build demos and support sales team in building business cases
- Design and scope proof of value projects
- Lead proof-of-value projects and communicate value opportunity to C-level executives
- Onboard and work with customer teams to solve real-world problems
- Work with product management to translate customer problems into product insights
- Create re-usable collateral, best practices & tools
- Lead discovery for new use cases and implement them on the platform
Requirements For Lead Solution Engineer
- Strong customer relationship building skills across different seniority levels
- Experience working with Python and customers
- Excellent written and spoken English
- Understanding of REST APIs
- Experience in applying and optimizing statistical and machine learning models
- Project management skills
- 5+ years of experience in Enterprise Solution Engineering or Technical Customer Success
Benefits For Lead Solution Engineer
- Top-of-market equity and cash compensation package
- Self-development budget for conferences, books, or classes
- Equipment of choice including home office set-up
- Flat hierarchy with direct communication to founding team
- Mentorship and professional growth opportunities
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