Technical Support Engineer

Tatum is seeking a Technical Support Engineer to join their blockchain development platform team. This role combines technical expertise with customer service, requiring someone who can effectively troubleshoot complex blockchain-related issues while maintaining excellent customer relationships. The position involves working with cutting-edge blockchain technologies across 100+ chains, making it an exciting opportunity for someone passionate about blockchain technology.

The ideal candidate will serve as a bridge between customers, engineering, and sales teams, taking ownership of technical issues and providing clear solutions. They'll work extensively with APIs, blockchain technologies, and infrastructure, while documenting knowledge and best practices. The role requires strong problem-solving abilities, excellent communication skills, and a solid understanding of blockchain fundamentals.

Tatum offers a supportive, growth-oriented culture in a startup environment where individual contributions are valued. The company provides attractive benefits including remote work flexibility, equity through ESOP, flexible hours, generous vacation time, and a dedicated learning budget. This is an excellent opportunity for someone looking to develop their career in the blockchain industry while working with a dynamic, international team of 50 professionals.

The position offers a perfect blend of technical challenge and customer interaction, making it ideal for someone who enjoys both solving complex problems and helping others. With the blockchain industry's rapid growth and Tatum's established position supporting multiple blockchains, this role offers significant potential for professional growth and impact.