Technical Support Engineer, Machine Learning

As a Technical Support Engineer at Tecton, you'll play a crucial role in ensuring clients' seamless use of the company's machine learning operations (MLOps) platform. Your primary responsibility will be providing expert technical assistance and troubleshooting guidance to customers, swiftly addressing any issues they encounter while using Tecton's platform. This role requires deep product knowledge, proficiency in relevant technologies and programming languages, and strong communication skills to effectively assist customers from diverse technical backgrounds.

In addition to reactive support, you'll take a proactive approach by monitoring platform performance and collaborating with internal teams to implement solutions and enhancements. Your contributions will extend beyond issue resolution to include the creation of knowledge base materials and training resources, empowering customers to optimize their use of Tecton's platform independently.

Key responsibilities include:

• Taking end-to-end ownership of customer issues
• Documenting bugs and building process documentation
• Writing comprehensive knowledge base articles
• Delivering against customer experience and efficiency targets
• Assessing and prioritizing customer cases
• Serving as a point of contact for customer matters

Required qualifications:

• 3+ years of experience
• Knowledge of SQL, Python, and/or PySpark
• Basic knowledge of networking

Nice-to-have qualifications:

• Familiarity with Machine Learning and Data Science tools
• Experience with data platforms and cloud services
• Past experience in customer-facing roles

This role offers a competitive salary range of $111,000 - $135,000 annually, along with equity and comprehensive benefits. Tecton values diversity and is an equal opportunity employer committed to creating an inclusive environment for all employees.