VoIP Implementation Engineer

Tekmetric, founded in Houston in 2015, is revolutionizing the auto-repair industry with its cloud-based shop management system. We're seeking a VoIP Implementation Engineer to join our growing team and help manage our flagship VoIP Shopgenie product.

As a VoIP Implementation Engineer, you'll be at the forefront of supporting our customers with implementation, setup, and ongoing support needs. You'll work closely with our Product and Engineering teams to enhance our VoIP solutions, while ensuring smooth customer onboarding processes and maintaining comprehensive documentation.

The ideal candidate brings 2+ years of experience with VoIP/PBX systems and shares our passion for customer success. You should be comfortable explaining technical concepts to non-technical users and have a strong foundation in VoIP protocols like SIP. We value self-starters who can thrive in a dynamic environment and demonstrate our core values: building things that matter, entrepreneurial spirit, maintaining a "yes before no" attitude, and fostering a collaborative culture.

We offer an impressive benefits package including flexible remote work, comprehensive healthcare, generous PTO, parental leave, 401(k) with 6% match, and education assistance. Join our stellar team where we prioritize transparency, integrity, and innovation while maintaining a service-first mentality. At Tekmetric, we're not just building software; we're building better relationships with our customers and partners while creating an inclusive workplace where every team member can thrive.