Senior Customer Reliability Engineer - Australia

Teleport, a leading Identity-Native Infrastructure Access Management company valued at $1.1B, is seeking a Senior Customer Reliability Engineer to join their remote team. As a crucial member of the engineering team, you'll be responsible for providing technical support to customers implementing and maintaining our software solutions, both on-premises and in the cloud.

The role combines technical expertise with customer service, requiring proficiency in Python/Golang, Kubernetes, and Linux systems. You'll work directly with customers during onboarding, troubleshooting, and technical issue resolution. The position involves participating in on-call emergency support rotations with the engineering team.

Teleport's solution replaces traditional access methods with identity-based security, serving prominent clients like Elastic, Snowflake, and NASDAQ. We offer competitive compensation ($162,000-$221,000) plus equity, comprehensive benefits including 401(k) matching, medical/dental/vision insurance, and generous paid time off.

The ideal candidate should be comfortable with change, passionate about continuous learning, and skilled in cloud platforms (AWS/GCP/Azure). You'll be instrumental in developing customer training programs, maintaining documentation, and bridging the gap between customers and our product team.

Join a rapidly growing company recognized for its excellent culture, ranked as a "Great Place to Work" and featured in Inc. 5000's Fastest Growing Private Companies. This role offers the opportunity to work with cutting-edge security technology while making a significant impact on customer success.