Technical Support Engineer

Tenable is the Exposure Management company providing cybersecurity solutions to organizations globally.
Security
Mid-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
5+ years of experience
Cybersecurity · Enterprise SaaS

Description For Technical Support Engineer

Tenable, a leading Exposure Management company trusted by 44,000 organizations globally, is seeking a Technical Support Engineer to join their cybersecurity mission. This role combines technical expertise with customer service excellence, supporting Tenable's comprehensive product suite including Nessus Professional, Tenable.io, and other security solutions. As a TSE, you'll be the bridge between customers and internal teams, solving complex vulnerability assessment and compliance challenges.

The position demands strong technical capabilities in Linux/Windows administration, network security, and database management, coupled with exceptional communication skills. You'll work in a collaborative environment where innovation and customer success are paramount. The role offers hands-on experience with cutting-edge cybersecurity tools and the opportunity to impact global enterprise security.

Tenable's culture emphasizes belonging, respect, and excellence, where employees can thrive alongside talented industry professionals. The company's impressive client base includes 65% of Fortune 500 and 45% of Global 2000 companies, offering exposure to diverse, complex security challenges. This hybrid position provides flexibility while maintaining strong team connectivity and professional growth opportunities.

The ideal candidate will bring 5+ years of technical support experience, strong problem-solving abilities, and a passion for cybersecurity. You'll be instrumental in maintaining Tenable's market-leading customer loyalty while working with the latest security assessment and vulnerability management technologies. Join #OneTenable to be part of a team that delivers results that exceed expectations and wins together.

Last updated a month ago

Responsibilities For Technical Support Engineer

  • Serve as primary technical liaison between customers and Tenable internal groups
  • Analyze and clarify customer technical inquiries
  • Analyze vulnerability scan results, system audits, and log events
  • Recreate customer software issues in lab environment
  • Channel customer feedback to Product Management and R&D
  • Maintain in-depth knowledge of Tenable products
  • Create and publish solution knowledge for customers and employees

Requirements For Technical Support Engineer

Linux
Python
  • Bachelor's degree in IT or Computer Science (or equivalent experience)
  • 5+ years of hands-on proven experience in field engineering or technical support
  • Excellent verbal and written communication skills in English
  • Access to High Quality Broadband
  • 2+ Years Customer Support with a hi-tech company
  • Strong knowledge of Linux and Windows Server Administration
  • Network administration and Firewall Configuration expertise
  • Experience with SQL and database administration
  • Experience with diagnostic tools like Wireshark
  • Knowledge of CVEs and Security Bulletins
  • Monthly availability to work weekends (8am-4:30pm) and Holidays

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