Technical Support Engineer

Tenable is seeking a Technical Support Engineer to provide world-class security, network, and product support for Tenable products. This role requires excellent knowledge of security assessment, vulnerability management, and compliance auditing capabilities, along with the drive to rapidly learn the newest technologies. The ideal candidate will possess impeccable communication skills (written and verbal) focused on sustaining market-leading customer loyalty.

As a Technical Support Engineer at Tenable, you will:

• Provide troubleshooting assistance to customers for timely problem resolution
• Collaborate with other TSEs to solve difficult issues
• Use remote troubleshooting techniques to correct issues
• Help customers understand vulnerability scan results, system audits, and log events
• Recreate customer software issues in a lab environment
• Ensure accurate capture of customer feedback
• Maintain in-depth knowledge of Tenable products and information security best practices
• Create and publish knowledge articles
• Continually review personal performance metrics

This role offers an opportunity to work with cutting-edge cybersecurity solutions and be part of a team that supports 65% of the Fortune 500 and 45% of the Global 2000. Tenable provides a culture of belonging, respect, and excellence where employees can do work that truly matters.

Join the #OneTenable team and contribute to building and innovating best-in-class cybersecurity solutions while having the support and resources you need to excel in your career.