Technical Support Engineer

Tenable is the Exposure Management company providing cybersecurity solutions, serving 44,000 organizations globally including Fortune 500 companies.
$60,008 - $80,000
Security
Entry-Level Software Engineer
Remote
1,000 - 5,000 Employees
1+ year of experience
Cybersecurity

Description For Technical Support Engineer

Tenable, a leading Exposure Management company, is seeking a Technical Support Engineer to join their dynamic team. With a strong presence in the cybersecurity industry, serving 44,000 organizations globally including 65% of the Fortune 500, Tenable offers an exciting opportunity to make a real impact in the field of cybersecurity.

In this role, you'll be at the forefront of customer support, working with Tenable's suite of products including Nessus, Tenable One, Tenable.io, and others. You'll be responsible for bridging the gap between products and customers, solving complex technical challenges in vulnerability assessment and compliance auditing. Your day-to-day activities will involve analyzing scan results, troubleshooting issues, and providing actionable solutions to customers.

The ideal candidate will have a strong technical background with knowledge of networking, various operating systems, and security concepts. You'll need excellent communication skills to interact with customers and internal teams effectively. While based on the West Coast, you'll work in a collaborative environment with opportunities for career advancement.

Tenable offers a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, stock purchase plans, and various other perks. The company culture emphasizes belonging, respect, and excellence, making it an ideal place for professionals who want to grow their careers in cybersecurity.

This role offers a unique opportunity to work with cutting-edge technology while making a significant impact on global cybersecurity. You'll be part of a team that values innovation, collaboration, and customer success, while having access to resources and support needed to excel in your role. Join Tenable to be part of a mission to help organizations understand and reduce cyber risk while developing your career in a rapidly growing field.

Last updated a month ago

Responsibilities For Technical Support Engineer

  • Work closely with Sales, Customer Advocacy, R&D, and Operations teams
  • Troubleshoot and resolve customer technical inquiries
  • Use remote troubleshooting techniques
  • Analyze vulnerability scan results, system audits, and log events
  • Recreate customer software issues in lab environment
  • Channel customer feedback to Product Management and R&D
  • Maintain product knowledge and security best-practices
  • Create and publish solution knowledge
  • Review performance metrics

Requirements For Technical Support Engineer

Linux
  • Bachelor's degree in technical field or equivalent experience
  • Knowledge of networking, TCP/IP, Linux/Unix, macOS, Windows administration
  • Previous experience in customer support or network security
  • Outstanding written and verbal communication skills
  • Strong analytical and technical skills
  • Must be based on the West Coast
  • Ability to work weekends and holidays occasionally

Benefits For Technical Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
401k
Education Budget
Parental Leave
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • 401(k) with company match
  • Employee stock purchase plan
  • Flexible spending accounts
  • Employee Assistance Program (EAP)
  • Education assistance
  • Parental leave
  • Paid time off (PTO)
  • Company-paid holidays
  • Health and wellness events

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