Technical Support Engineer
Description For Technical Support Engineer
Tenable, a leading Exposure Management company, is seeking a Technical Support Engineer to join their dynamic team. This role offers an exciting opportunity to work with cutting-edge cybersecurity solutions, including Nessus, Tenable One, and other flagship products. You'll be instrumental in supporting 44,000 global organizations, including 65% of Fortune 500 companies, by providing exceptional technical support and troubleshooting complex security challenges.
As a Technical Support Engineer, you'll bridge the gap between Tenable's innovative products and customers, solving real-world technical challenges in vulnerability assessment and compliance auditing. You'll work in a collaborative environment alongside Sales, R&D, and Operations teams, ensuring customer success through expert problem-solving and technical guidance.
The position offers comprehensive benefits, including health insurance, 401(k) with company match, and educational assistance. You'll have opportunities for career advancement within Technical Support and other departments. The role requires strong technical knowledge, excellent communication skills, and a passion for cybersecurity.
Working in a hybrid model at the Columbia, MD headquarters, you'll be part of a culture that values belonging, respect, and excellence. This is an excellent opportunity for someone looking to grow in the cybersecurity industry while making a meaningful impact on global cyber risk management.
Responsibilities For Technical Support Engineer
- Work closely with Sales, Customer Advocacy, R&D, and Operations teams
- Troubleshoot and address customer technical inquiries
- Use remote troubleshooting techniques
- Analyze vulnerability scan results, system audits, and log events
- Recreate customer software issues in lab environment
- Ensure customer feedback is captured for Product Management
- Maintain knowledge of Tenable products and security best-practices
- Create and publish solution knowledge
- Review personal performance metrics
Requirements For Technical Support Engineer
- Bachelor's degree in a technical field (or equivalent experience)
- Knowledge of networking, TCP/IP Ports and Protocols, Linux/Unix, macOS, Windows administration
- Previous experience in customer support or network security
- Outstanding written and verbal communication skills
- Strong analytical and technical skills
- Ability to multi-task and manage multiple priorities
- Able to work hybrid/onsite location at HQ in Columbia MD
- Occasional availability to work weekends and Holidays
Benefits For Technical Support Engineer
- Medical insurance
- Dental insurance
- Vision insurance
- Disability and life insurance
- 401(k) retirement savings with company match
- Employee stock purchase plan
- Employee referral program
- Flexible spending accounts
- Employee Assistance Program (EAP)
- Education assistance
- Parental leave
- Paid time off (PTO)
- Company-paid holidays
- Health and wellness events
Jobs Related To Tenable Technical Support Engineer
