Technical Support Engineer

Tenable is the Exposure Management company, trusted by 44,000 organizations worldwide to understand and reduce cyber risk. As a Technical Support Engineer at Tenable, you'll be part of the #OneTenable team, providing world-class security, network, and product support for Tenable's entire product suite. This role requires excellent knowledge of security assessment, vulnerability management, and compliance auditing capabilities, along with strong communication skills.

Your responsibilities will include:

• Troubleshooting product issues for customers
• Collaborating with other TSEs to solve complex problems
• Using remote troubleshooting techniques
• Helping customers understand vulnerability scan results and system audits
• Recreating software issues in a lab environment
• Maintaining in-depth knowledge of Tenable products and security best practices
• Creating knowledge articles for customers and employees

To succeed in this role, you'll need:

• A Bachelor's degree in computer science or information systems (or equivalent experience)
• 1+ years of Customer Support / Helpdesk experience
• 1+ years of Linux / Windows Server Administration experience
• Strong knowledge of TCP/IP, firewalls, and log file analysis
• Excellent communication and analytical skills
• A passion for helping customers and learning new skills

Join Tenable and be part of a team that values innovation, collaboration, and excellence in cybersecurity. You'll have the opportunity to work with talented professionals, contribute to cutting-edge solutions, and make a real impact in the field of exposure management.