Product Support Engineer, Product Liability
Description For Product Support Engineer, Product Liability
Tesla is seeking a Product Support Engineer for Product Liability to join their mission in revolutionizing automotive safety and innovation. This role is crucial in investigating vehicle accidents and customer claims involving safety systems, automated features, and vehicle performance. The position offers a unique opportunity to work with cutting-edge technology while ensuring customer safety and satisfaction.
The role involves deep technical analysis of vehicle systems, collaboration with multiple departments including Engineering, Service, Legal, and Customer Support, and requires strong problem-solving abilities. You'll be responsible for investigating field incidents, generating detailed reports, and working with design teams on root cause analysis.
The ideal candidate will bring experience in automotive or related engineering fields, strong analytical capabilities, and excellent communication skills. This position offers comprehensive benefits including competitive salary, medical coverage, 401(k) matching, and stock purchase options. Located in the heart of Silicon Valley, you'll be working with some of the most advanced automotive technology in the industry.
This is an excellent opportunity for someone passionate about automotive technology and safety, offering both technical challenges and the satisfaction of contributing to Tesla's mission of accelerating the world's transition to sustainable energy.
Responsibilities For Product Support Engineer, Product Liability
- Investigate and respond to field incidents involving Tesla vehicles
- Generate incident reports detailing the operation and expected performance of vehicle systems
- Provide guidance to Service Centers in responding to customer concerns
- Develop in-depth understanding of all vehicle systems and their integration
- Coordinate with design teams to perform root cause analysis
Requirements For Product Support Engineer, Product Liability
- Experience in Mechanical, Chemical, Mechatronics, Automotive engineering or equivalent
- Strong data analysis and problem-solving skills
- Excellent communication skills
- Familiarity with in-vehicle communication systems (CAN, Ethernet or LIN) preferred
- Familiarity with Driver Assistance System features preferred
- Strong people skills and positive 'can do' attitude
Benefits For Product Support Engineer, Product Liability
- Medical insurance with $0 payroll deduction options
- Family-building, fertility, adoption and surrogacy benefits
- Dental and vision plans
- HSA with company contribution
- Healthcare and Dependent Care FSA
- 401(k) with employer match
- Employee Stock Purchase Plans
- Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time
- Back-up childcare
- Commuter benefits
- Employee discounts
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