Product Support Engineer, Product Liability
Description For Product Support Engineer, Product Liability
Tesla is seeking a Product Support Engineer to join their mission in revolutionizing automotive safety and innovation. This role is crucial in investigating vehicle accidents and customer claims related to safety systems, automated features, and vehicle performance. The position offers a unique opportunity to work at the intersection of automotive engineering and customer safety.
The role involves deep technical analysis of Tesla vehicles and their systems, requiring strong analytical and problem-solving skills. You'll be responsible for investigating field incidents, generating detailed reports, and working closely with Service Centers to address customer concerns. The position demands excellent communication skills as you'll be interfacing with various teams including Engineering, Service, Legal, and Customer Support.
This is an excellent opportunity for someone with automotive or mechanical engineering background who wants to make a direct impact on vehicle safety and customer experience. The role offers comprehensive benefits including medical, dental, and vision coverage with $0 payroll deduction, 401(k) with employer match, stock purchase plans, and various family-friendly benefits.
Working at Tesla means being at the forefront of automotive innovation and safety technology. You'll be part of a team that's dedicated to ensuring customer confidence while contributing to the advancement of sustainable transportation. The compensation package is competitive, ranging from $88,000 to $186,000 annually, plus additional cash and stock awards.
The ideal candidate will bring experience in automotive engineering or related fields, strong analytical capabilities, and excellent communication skills. Knowledge of in-vehicle communication systems and driver assistance features is preferred. This role offers the opportunity to work with cutting-edge technology while making a meaningful impact on vehicle safety and customer satisfaction.
Responsibilities For Product Support Engineer, Product Liability
- Investigate and respond to field incidents involving Tesla vehicles
- Generate incident reports detailing the operation and expected performance of vehicle systems
- Provide guidance to Service Centers in responding to customer concerns
- Develop in-depth understanding of all vehicle systems and their integration
- Coordinate with design teams to perform root cause analysis
Requirements For Product Support Engineer, Product Liability
- Experience in Mechanical, Chemical, Mechatronics, Automotive engineering or equivalent
- Strong data analysis and problem-solving skills
- Excellent communication skills
- Familiarity with in-vehicle communication systems (CAN, Ethernet or LIN) preferred
- Familiarity with Driver Assistance System features preferred
- Strong people skills and positive 'can do' attitude
Benefits For Product Support Engineer, Product Liability
- Aetna PPO and HSA plans with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental and vision plans with $0 paycheck contribution
- Company Paid HSA Contribution
- Healthcare and Dependent Care Flexible Spending Accounts
- 401(k) with employer match
- Employee Stock Purchase Plans
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time
- Back-up childcare and parenting support resources
- Commuter benefits
- Employee discounts and perks program
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