Sr. Product Engineer, Customer Service Applications

Tesla is seeking a Senior Product Engineer to lead the development of innovative solutions for their customer support applications. This role combines technical expertise with product management responsibilities, focusing on creating exceptional customer experiences in Tesla's service ecosystem.

The position offers an exciting opportunity to work at the intersection of automotive technology and customer service, where you'll be responsible for defining product requirements, collaborating with cross-functional teams, and ensuring products exceed customer expectations. You'll be working directly with customer support teams to understand their needs and translate them into technical solutions.

As a Senior Product Engineer, you'll play a crucial role in analyzing customer feedback, usage patterns, and performance metrics to drive product improvements. The role requires strong technical background combined with product management skills, making it perfect for engineers who want to impact both technical architecture and product direction.

The position offers comprehensive benefits including premium healthcare options with zero payroll deductions, family support benefits, equity opportunities through ESPP, and various other perks. You'll be working at Tesla's Draper, Utah location, contributing to the company's mission of accelerating the world's transition to sustainable energy.

This role is ideal for someone with 5+ years of experience who enjoys working in a fast-paced environment, has strong analytical skills, and is passionate about creating exceptional customer experiences. You'll have the opportunity to work with cutting-edge technologies while solving complex problems that directly impact Tesla's customer service operations.