Sr. Product Engineer, Customer Service Applications
Description For Sr. Product Engineer, Customer Service Applications
Tesla is seeking an experienced Senior Product Engineer to lead the development of innovative solutions for their customer support teams. This role combines technical expertise with product management responsibilities, focusing on creating and enhancing customer-facing applications that drive satisfaction and efficiency. The position offers an opportunity to work at the intersection of technology and customer service, developing solutions that directly impact Tesla's customer experience.
The role involves close collaboration with various teams including Customer Support, Engineering, and Design, while leading product development initiatives from conception to launch. You'll be responsible for analyzing customer feedback, usage patterns, and performance metrics to drive product improvements and innovation. The ideal candidate will bring both technical depth and product management expertise, with experience in cloud platforms and data analytics being particularly valuable.
Working at Tesla means being part of a company at the forefront of sustainable transportation and energy solutions. The position offers comprehensive benefits including competitive healthcare options, retirement plans, and various family-support programs. Located in Draper, Utah, this role provides an opportunity to contribute to Tesla's mission while working in a fast-paced, dynamic environment that values innovation and customer-centric solutions.
This is an excellent opportunity for a senior-level professional who wants to make a significant impact on customer service technology while working for a leading innovative company in the automotive and technology sectors. The role offers both technical challenges and leadership opportunities, making it ideal for someone who wants to grow their career at the intersection of product development and customer service.
Responsibilities For Sr. Product Engineer, Customer Service Applications
- Define product requirements and features based on customer needs, market trends, and competitive analysis
- Collaborate with cross-functional teams including Customer Support, Engineering, and Design
- Analyze customer feedback, usage patterns, and performance metrics
- Develop and manage product roadmaps
- Work closely with Data teams to analyze data and inform product decisions
- Develop and maintain relationships with key stakeholders
Requirements For Sr. Product Engineer, Customer Service Applications
- Degree in Computer Science, Engineering, or related field or equivalent experience
- 5+ years of experience in product management
- Excellent communication and collaboration skills
- Analytical and problem-solving skills
- Experience working in fast-paced, dynamic environment
- Strong customer-centric mindset
- Experience with cloud-based software development platforms (preferred)
- Knowledge of machine learning algorithms and data analytics tools (preferred)
Benefits For Sr. Product Engineer, Customer Service Applications
- Aetna PPO and HSA plans with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental and vision plans with $0 paycheck contribution
- Company Paid HSA Contribution
- Healthcare and Dependent Care Flexible Spending Accounts
- 401(k) with employer match
- Employee Stock Purchase Plans
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time
- Back-up childcare and parenting support resources
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
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