Technical Support Engineer (Photonics)

Thorlabs, a global leader in optical technologies, is seeking a Technical Support Engineer for their Photonics division. This hybrid role is based in their new purpose-built facility in Witchford, Ely, just 12 miles from Cambridge. The position offers a unique opportunity to work with cutting-edge photonics technology while providing technical support to scientific and industrial customers worldwide.

The role combines technical expertise with customer service, requiring deep knowledge of photonics products and applications. You'll be part of a global team supporting customers across multiple channels including phone, webchat, and email. The position involves collaboration with engineering teams, product testing, and occasional travel for trade shows.

Thorlabs operates 22 facilities across 9 countries, with the Ely location specifically responsible for Motion Control and Optical Tables product lines. The company offers extensive opportunities for growth through in-house training and development programs. The work environment includes modern facilities with amenities like free parking, refreshments, and a well-equipped entertainment area.

This is an excellent opportunity for someone with a scientific background and customer service orientation to join a leading company in the photonics industry. The role offers a comprehensive benefits package including healthcare, pension, and generous holiday allowance, making it an attractive position for those looking to build a career in technical support within the photonics sector.