Senior Infrastructure Support Engineer

Global technology consultancy integrating strategy, design and engineering to drive digital innovation for 30+ years.
DevOps
Senior Software Engineer
Remote
5+ years of experience
Enterprise SaaS

Description For Senior Infrastructure Support Engineer

Thoughtworks, a global technology consultancy with 30+ years of experience, is seeking a Senior Infrastructure Support Engineer to join their team. This role is crucial in maintaining technical excellence and operational efficiency, particularly in cloud environments. The position combines hands-on technical expertise with strategic thinking, focusing on cloud infrastructure, DevOps practices, and system reliability.

The ideal candidate will be responsible for monitoring infrastructure performance, responding to incidents, and maintaining resources according to modern standards. They will work with various tools and technologies including AWS, Kubernetes, Docker, and multiple database systems. The role requires strong expertise in infrastructure automation, observability tools, and security practices.

Key aspects of the role include incident response, performance monitoring, automation implementation, and collaboration with SRE teams. The position offers opportunities to work with cutting-edge technologies while maintaining critical infrastructure systems. The successful candidate will be part of a rotation-based 24x7 team, requiring flexibility and strong incident management skills.

Thoughtworks offers a unique culture that emphasizes continuous learning and professional growth. The company provides various development programs and supports individual career journeys through their cultivation culture. This is an excellent opportunity for experienced infrastructure engineers who want to work with global clients and contribute to digital innovation at scale.

The role combines technical challenges with opportunities for professional growth, making it ideal for engineers who are passionate about infrastructure, automation, and maintaining high-performance systems. Working at Thoughtworks means joining a community of technology professionals who value curiosity, innovation, and dedication to excellence.

Last updated 3 months ago

Responsibilities For Senior Infrastructure Support Engineer

  • Monitor operations following 'Eyes on glass/Follow the sun' engagement models
  • Monitor product/service operations against key performance indicators
  • Define and document incident response scenarios with SRE team
  • Automate operations using latest tech stacks
  • Act as first responder to production incidents
  • Coordinate incident response with Level 3 support team
  • Prepare incident root cause analysis (RCA) and postmortem reports
  • Implement service/product reliability improvements
  • Collaborate with SRE and development teams

Requirements For Senior Infrastructure Support Engineer

Kubernetes
MongoDB
Redis
PostgreSQL
Linux
  • Experience with CI/CD tools (Jenkins, CircleCI, Gitlab)
  • Knowledge of Infrastructure as Code (Terraform, Ansible, ARM, Cloudformation)
  • Experience with observability tools (Datadog/Prometheus, Grafana, ELK/EFK/Splunk)
  • AWS cloud support experience
  • Container ecosystem experience (Docker, Kubernetes, Openshift)
  • Linux OS operation experience (RHEL or Debian-Based)
  • Experience with SQL and NoSQL databases (Postgres, MongoDB)
  • Networking configuration and security knowledge
  • Strong communication and English proficiency
  • Ability to work under pressure
  • Willingness to be part of 24x7 rotation team

Benefits For Senior Infrastructure Support Engineer

  • Learning & Development programs
  • Career development support
  • Cultivation culture

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