IT Support Engineer

At Tide, we're on a mission to save businesses time and money. We're the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market.

As an IT Enablement Engineer, you'll be administering and maintaining IT cloud Infrastructure related technologies within Tide, while also providing 1st/2nd line support functions for the service desk and support teams. You'll be responsible for managing current technologies, improving existing practices, and integrating multiple SaaS applications with Tide systems.

Key responsibilities include:

• Administering Tide's Corporate IT and Infrastructure tech stack
• Maintaining the reliability of macOS and Microsoft Windows platforms
• Scaling Mobile Device Management platforms
• Providing 1st/2nd line systems and application level support
• Troubleshooting problems and providing training on IT Systems
• Assisting in the maintenance and rollout of new applications and integrations
• Documenting procedures, policies, and security practices

We offer a competitive salary, comprehensive benefits package, and a flexible working environment with our Working Out of Office (WOO) policy allowing you to work from anywhere in the world for up to 90 days a year. Tide is committed to diversity and inclusion, considering all applicants regardless of background or experience level.

Join us in our exciting scale-up journey and be part of transforming business banking on a global scale!