Operations Engineer - MX
Description For Operations Engineer - MX
Toku is seeking an Operations Engineer to join their team in Mexico City. This role combines technical operations with client-facing responsibilities, focusing on platform monitoring, implementation, and optimization. The position offers a balanced hybrid work environment and comprehensive benefits package. The ideal candidate will be analytical, proactive, and passionate about technology and client success. This role is perfect for someone who wants to make a direct impact on client satisfaction and platform growth while working with a dynamic team. The position comes with attractive benefits including stock options, generous vacation time, and medical insurance, demonstrating Toku's commitment to employee well-being and work-life balance.
Responsibilities For Operations Engineer - MX
- Monitor platform usage with quantitative and qualitative data using different tools
- Lead platform implementation for client companies
- Understand client problems and find the best solutions
- Ensure clients love Toku and increase their collection through our platform
- Contribute new improvement ideas for the area and Toku in general
Requirements For Operations Engineer - MX
- Strong desire to excel
- Developed soft skills and relationship building abilities
- High motivation and proactivity
- Strong analytical capacity
- Great facility and desire to learn about digital tools and automation
Benefits For Operations Engineer - MX
- Stock options
- 30 days of vacation per year
- Flexible home office with 50% office presence required
- MacBook provided (becomes yours after 1 year)
- Major Medical Insurance for all permanent contract employees
- Private office in Mexico City
- Monday to Thursday 9:00 to 18:30, Friday until 16:00 or 14:00 in summer
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