Dept Manager Home Shopping - Dallas, TX
Description For Dept Manager Home Shopping - Dallas, TX
Tom Thumb, part of Albertsons Companies, is seeking a Department Manager for Home Shopping operations in Dallas, TX. This role combines retail management with e-commerce operations, focusing on leading a team of shoppers to fulfill online grocery orders efficiently and accurately. The position requires strong operational management skills, with key responsibilities including managing picker performance, maintaining inventory accuracy, and ensuring high customer satisfaction through quality order fulfillment. The role involves working closely with store leadership and various departments to optimize e-commerce operations and achieve performance metrics. The ideal candidate will have experience in retail operations management, strong leadership abilities, and proficiency in using e-commerce management systems. This is an excellent opportunity for someone looking to grow their career in retail e-commerce operations with a leading grocery retailer.
Responsibilities For Dept Manager Home Shopping - Dallas, TX
- Manage day-to-day E-Commerce operations and picker performance
- Ensure quality produce and in-code product selection
- Ensure customer orders are accurately picked and staged for delivery on time
- Achieve minimum 90 picks per hour and manage staff to achieve results
- Partner with store personnel to ensure product availability
- Manage re-shop process to minimize out of stocks
- Interview, hire, train, coach, mentor and manage direct reports
- Schedule shoppers to achieve efficiency
- Manage customer contact and process refunds
- Manage E-Commerce assets and equipment
- Use computer applications to manage orders and reporting
Requirements For Dept Manager Home Shopping - Dallas, TX
- Achieve 97% in stock shopping fulfillment
- Maintain less than 3% out of stocks
- Eliminate missing items to 0%
- Attend Store Director and department manager weekly meetings
- Partner with drivers and observe shoppers to ensure best practices
Benefits For Dept Manager Home Shopping - Dallas, TX
- Full time schedule
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