Dept Manager Home Shopping - Duncanville, TX

The Dept Manager Home Shopping position at Tom Thumb in Duncanville, TX is a full-time leadership role focused on managing e-commerce operations. The role involves overseeing day-to-day e-commerce operations, managing picker performance, and ensuring quality product selection and order accuracy.

Key responsibilities include:

• Managing e-commerce operations to achieve 90+ picks per hour and maintain 97% in-stock shopping fulfillment
• Partnering with store personnel including Store Director and department heads to ensure product availability
• Leading hiring, training, and development of direct reports
• Scheduling shoppers to meet efficiency and performance goals
• Managing customer service, including handling refunds and customer communications
• Overseeing e-commerce assets and equipment
• Using computer applications to manage orders and business reporting
• Coordinating drive-up services and delivery agent partnerships

This role requires strong operational management skills, team leadership abilities, and experience with e-commerce systems. The position offers the opportunity to lead a growing digital retail operation while maintaining high standards of customer service and operational efficiency.

The position is based at 633 W Wheatland Rd, Duncanville, TX, and operates on a full-time schedule. The successful candidate will play a crucial role in bridging traditional retail operations with modern e-commerce solutions, making this an excellent opportunity for someone looking to advance their retail management career in the digital age.