Staff Machine Learning Engineer

Twilio is seeking a Staff Machine Learning Engineer to join their team in a remote position based in Ireland. This role is crucial for designing and engineering AI-powered features for Twilio's Voice and Conversations Intelligence product, as part of their growing investment in utilizing artificial intelligence to support communications.

As a Staff Machine Learning Engineer, you'll be a key member of the engineering team, playing a vital role in designing, building, and deploying the next generation of AI-powered solutions, as well as MLOps processes and tooling. You'll work with an established team of software and machine learning engineers based in the US and EMEA.

Key responsibilities include:

• Leading the design and development of machine learning solutions, ensuring accuracy, performance, security, and scalability.
• Partnering with Product Managers, Tech Leads, and other stakeholders to analyze business problems and design solutions.
• Designing and implementing tools and processes to evaluate the accuracy and performance of models.
• Helping to define ML strategy for the organization, leveraging state-of-the-art Machine Learning, Deep Learning, and Gen AI.
• Working closely with software engineers to incorporate ML solutions into software and provide quality products for customers.
• Driving high engineering standards on the team, mentoring junior and mid-level engineers, and promoting best practices and coding standards.
• Ensuring high operational standards to meet Twilio's SLOs and customer expectations.

Required qualifications:

• Strong background in machine learning foundations and modern deep learning building blocks.
• 5+ years of applied ML experience, with a track record of building, shipping, and maintaining production machine learning models.
• Proficiency in Python (preferred) or similar OO language.
• Experience utilizing Large (or Small) Language Models within software systems.
• Passion for machine learning and deep knowledge of the growing AI ecosystem.
• Familiarity with MLOps concepts for maintaining models in production.
• Excellent communication skills, able to articulate complex technical concepts to various audiences.

Desired qualifications:

• Expertise in Natural Language Processing & Understanding.
• Understanding of Embeddings approaches.
• Expertise in Automated Speech Recognition.

Twilio offers competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and more. They value diversity, equity & inclusion and are committed to building a global company that actively opposes racism and all forms of oppression and bias.

Join Twilio to be part of a team that thinks big, solves problems, takes initiative, and is always up for trying new things. Apply now to unleash your full potential and do your best work at Twilio!