Senior Technology Support Engineer
Description For Senior Technology Support Engineer
Two Circles is a leading global sports agency with over 950 employees across 14 cities in APAC, North America, and EMEA. They specialize in using data and technology to create deeper fan connections for major sports organizations like NFL, Premier League, Formula 1, and Wimbledon. As a Senior Workplace Technology Engineer, you'll be crucial in managing the technology infrastructure that powers their global operations. The role combines technical leadership with team development, overseeing both Windows and Mac environments, cloud platforms, and various SaaS applications. You'll work across multiple offices, ensuring seamless technology experiences for remote and in-office staff. The position offers significant influence over technology strategy, professional growth opportunities, and the chance to impact the sports and entertainment industry. The role demands expertise in modern workplace technologies, security practices, and service management, while offering the excitement of working with prestigious sports brands and contributing to innovative solutions in the sports technology sector.
Responsibilities For Senior Technology Support Engineer
- Lead support team's day-to-day activities for workplace technology experience
- Own workplace technology platforms (M365, Teams Meeting Rooms, EUC estate)
- Develop and mentor Support colleagues
- Work with Service Management and Security Operations for ITSM/ITOM processes
- Identify trends and recurring problems, define solutions and automation opportunities
- Manage partners and suppliers
- Champion workplace technology improvements globally
- Protect client data
Requirements For Senior Technology Support Engineer
- Highly proficient in Windows and Mac support
- Experience with Office 365 and Entra ID, including SSO, MFA and Conditional Access
- Expertise in Autopilot and MDM with Microsoft Endpoint Manager/Intune
- Experience in automation and scripting (Powershell, Power Automate)
- Knowledge of client networking and VPNs
- Proficiency with collaboration/UC tools and hardware (preferably Teams)
- Understanding of IT Operations and Service Management practices
- Strong communication skills for technical and non-technical audiences
- Knowledge of Data Protection, Privacy and Governance principles
- Understanding of modern workplace security practices
Benefits For Senior Technology Support Engineer
- Performance-based salary increases every 6 months
- Discretionary company bonus
- Tickets to sporting events
- Team Days and events
- Weekly lunch, breakfast and continuous snacks
- Private healthcare schemes
- Cycle to work scheme
- Learning and Development opportunities
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