Manager II, Generative AI

Uber's Customer Obsession AI team is seeking a Manager II for their Generative AI initiatives, focused on transforming customer support through advanced AI technologies. The role involves leading a team that specializes in NLP, GenerativeAI, and Computer Vision, building autonomous GenAI Conversational Assistants and Agent Co-pilot systems. The team works on cutting-edge challenges including multilingual support (80+ languages) and multi-modal intelligence.

As a Manager II, you'll be responsible for leading a team of AI engineers in developing innovative solutions for customer support automation. The position requires strong leadership skills, technical expertise in machine learning, and the ability to drive projects from ideation to production. You'll work closely with cross-functional teams across Uber's global offices, particularly in Bangalore/Hyderabad and Sunnyvale/SF.

The ideal candidate should have a strong technical background in Computer Science, with significant experience managing ML engineering teams. You'll be expected to balance technical leadership with people management, driving engineering excellence while developing your team members' careers. This role offers an opportunity to work on large-scale AI applications that directly impact millions of users while being at the forefront of generative AI technology.

Working at Uber means joining a mission-driven organization that values innovation, collaboration, and technical excellence. The hybrid work environment ensures a balance between in-office collaboration and flexibility, with employees expected to spend at least half their time in the office. This role offers the chance to shape the future of customer support through AI while working with some of the best minds in the industry.