Software Engineer II

Uber's Customer Obsession (CO) team is seeking a Software Engineer II to join their mission of building and operating customer engagement software stack. The role focuses on creating defect-free customer experiences across all Uber products including UberRides, UberEats, Uber for Business, UberHealth, and UberFreight. The team is heavily investing in cutting-edge technologies including voice and chat bots, conversational AI, ML systems, and state-of-the-art NLP implementations.

As a Software Engineer II, you'll work on building highly-scalable distributed systems that process hundreds of trip and customer profile signals to predict and prevent service defects. You'll be part of a team that's pushing the boundaries of customer experience through innovative solutions like automated customer engagement, multiple channel support, and smart automations for all stakeholders.

The role offers an opportunity to work with advanced technologies including AI/ML systems for sentiment analysis, intent prediction, and security issue detection. You'll be contributing to a platform that handles millions of customer interactions daily and directly impacts Uber's competitive advantage in the market.

The position requires strong technical skills in Golang/Java, distributed systems, and data analytics, combined with a collaborative mindset and commitment to engineering excellence. You'll be working in a hybrid environment in the San Francisco Bay Area, with competitive compensation including base salary, bonus potential, and equity awards.