Software Engineer II, Customer Obsession

Uber is seeking a Software Engineer II to join their Customer Obsession team, focusing on building the new Sentinel platform to centralize refund and appeasement transactions across Uber's services. This role is crucial in enhancing customer experience for Riders, Drivers, Couriers, and Eaters.

The position involves working on a challenging initiative that aims to ensure consistent logging, prevent fraud, enforce policy compliance, and leverage data for optimizing refunds. You'll be part of building real-time insights that drive better decision-making and improve operational efficiency.

As a Software Engineer II, you'll be working with large-scale distributed systems, implementing new features in the RnA platform, and collaborating with cross-functional teams. The role requires strong technical skills in languages like Go or Java, and experience with microservices architecture.

The position offers competitive compensation, including a base salary range of $158,000-$175,500 per year, along with bonus potential and equity awards. Uber maintains a hybrid work environment, expecting employees to spend at least half their time in the office to foster collaboration and maintain cultural identity.

This is an excellent opportunity for engineers passionate about building robust, scalable systems that directly impact millions of users worldwide. You'll be working on complex technical challenges while contributing to Uber's mission of keeping their platform users happy and safe through improved customer experience systems.