Sr. Machine Learning Engineer, Generative AI

Uber's Customer Obsession AI team is seeking a Senior Machine Learning Engineer to join their innovative team focused on transforming customer support through AI technologies. This role is part of a specialized team working on NLP, Generative AI, and Computer Vision, building autonomous GenAI Conversational Assistants and Agent Co-pilot systems.

The position offers an exciting opportunity to work on cutting-edge challenges in multilingual (80+ languages) and multi-modal conversational intelligence, autonomous reasoning, and AgenticAI. As a full-stack AI team, you'll be involved in LLM research, rapid model prototyping, and developing robust evaluation and monitoring systems for deployment at Uber's massive scale.

The ideal candidate will have strong expertise in machine learning, particularly in generative AI and large language models, with the ability to design and implement production-ready ML solutions. You'll be working with Python and handling large-scale datasets, while collaborating with cross-functional teams to deliver impactful solutions for customer support.

This role offers competitive compensation, including a base salary range of $198,000-$220,000 per year, along with bonus potential and equity awards. The position is hybrid, requiring at least half of the work time in either the San Francisco or Sunnyvale office, allowing for both collaborative in-person work and flexible remote options.

Join Uber's mission to revolutionize customer support through AI innovation, working with state-of-the-art technologies and contributing to solutions that impact millions of users globally. This role offers excellent growth opportunities, including mentoring junior team members and staying at the forefront of AI advancement.