Sr. Staff Engineer

The Customer Obsession (CO) team at Uber is seeking a Sr. Staff Engineer to lead the development of their customer engagement platform. This role focuses on building and scaling magical customer care experiences for riders, eaters, delivery partners, merchants, and agents globally. The position involves architecting distributed backend systems with high availability and scalability requirements, while delivering delightful customer experiences powered by ML/AI.

The ideal candidate will be responsible for making critical architectural decisions, analyzing user behavior patterns, and driving continuous improvement in system reliability. They will lead the development of full-stack software systems for customer care and communications across various modalities. The role requires both technical excellence and leadership skills, as the engineer will mentor team members and set architectural vision across the organization.

Working in a customer-first culture, the successful candidate will prioritize customer needs through data-driven decision-making. They will collaborate with product and business stakeholders to deliver meaningful impact, while maintaining high standards for code quality, documentation, testing, and monitoring. This is an opportunity to shape the future of customer service technology at a global scale while working with cutting-edge technologies and distributed systems.

The position offers competitive compensation, including a strong base salary, bonus potential, and equity awards. The hybrid work environment allows for collaboration and flexibility, with the expectation to spend at least half of the work time in the office. This role is perfect for someone who combines technical expertise with a passion for creating exceptional customer experiences and wants to make a significant impact at a leading technology company.