Staff Software Engineer, Customer Obsession

Uber's Customer Obsession team is seeking a Staff Software Engineer to lead the development of innovative customer care solutions. This role focuses on enhancing customer support across messaging, chat, and phone channels using cutting-edge technologies including generative AI. The position offers an opportunity to work on large-scale systems that directly impact customer experience.

The ideal candidate will bring 7+ years of professional software development experience and strong expertise in backend development and distributed systems. You'll be responsible for designing and implementing solutions that improve product performance while mentoring team members and driving technical excellence.

Working from either San Francisco or Sunnyvale office, you'll collaborate with cross-functional teams including product managers and data scientists to deliver high-quality solutions. The role offers competitive compensation ($218,000-$242,000) plus equity and benefits, reflecting Uber's commitment to attracting top talent.

This is an excellent opportunity for a senior technical leader who is passionate about customer experience, enjoys solving complex technical challenges, and wants to make a significant impact at a company that's revolutionizing global transportation and delivery services. The hybrid work environment promotes both collaboration and flexibility, requiring at least 50% office presence to maintain Uber's strong cultural identity.