Field Service Engineer

Unchained Labs is revolutionizing laboratory research by providing cutting-edge automation workflow solutions. We're seeking a Switzerland-based Field Service Engineer to join our dynamic team. This role focuses on installing, maintaining, and supporting sophisticated laboratory automation systems including Big Kahuna, Junior, Big Tuna, and integrated third-party equipment.

The ideal candidate will be a skilled professional with extensive experience in complex robotic systems, combining technical expertise with strong customer service abilities. You'll be responsible for ensuring smooth installation and operation of our systems, providing both on-site and remote support, and building strong relationships with customers.

We offer a fast-paced, innovative environment where taking risks and learning from failures is encouraged. Our culture emphasizes diversity, teamwork, and making a real impact in scientific research. The position requires up to 50% travel, primarily within the EU, with occasional trips to the UK and North America.

This is an excellent opportunity for a technically skilled professional who enjoys hands-on work with sophisticated equipment and wants to make a significant impact in the field of laboratory automation. You'll be part of a company that values innovation, customer success, and continuous improvement, while working with cutting-edge technology that helps researchers achieve breakthrough results.

Join us in our mission to empower researchers with better tools and be part of a team that's transforming laboratory automation technology. Your expertise will directly contribute to advancing scientific research and improving laboratory efficiency across Europe and beyond.